DWP Digital

User Researcher

DWP Digital
Leeds, England
Posted on:
December 21, 2021

We are looking for User Researchers who …

  • want to put real users at the centre of projects that touch millions of lives
  • know core user research methods, with confidence to know when and how to use them
  • communicate and collaborate with the right people at the right time
  • can understand a problem and align user research activities to drive solutions
  • use data analysis to turn user focus into real outcomes and recommendations
  • can embrace and apply Agile principles and tools to bring visibility to the work of a team
  • know when to work within boundaries and constraints and when to challenge them

SOUNDS LIKE YOU? Then click APPLY NOW. We'd love to hear from you!
DWP. Digital with Purpose.
DWP is the largest government department. We provide services and support to over 22 million people, and make payments worth over £195bn every year. There are over 110,000 colleagues and agents working with us and, right now, helping us lead the response to Covid-19.

We're driven by an extraordinary purpose. In DWP Digital we're transforming the products and services we deliver to make them work better for the people who need them.

Our pension offer is amazing - with circa 27% contributions from your employer - so you'll be working towards a better future for you and your family while you're helping to create better futures for millions of others in the UK.

We also want to ensure our people have a really good work/life balance. You'll enjoy the benefits of flexible working, including flexi time which means you can manage how and when you work and also take extra days off.

Duties. Work. Projects.

We want talented User Researchers to plan, design and carry out research activities which will help our teams get a real and deep understanding of the people that use government services.

We do this by putting users and quality of service at the heart of what we do.

Do you like working autonomously? Here you'll independently prepare, plan and carry out research projects, right through to sharing research outcomes.

You will make use of the most appropriate research methods and tools to turn research insights into recommendations that DWP us get where we need to.

You'll be the voice of our users. You'll communicate with users and champion core research principles. You will also be testing high level and specific aspects of services, and presenting your findings to help gain consensus so we take the right action.

You will have the support of experienced User Researchers within our practice - it's a great place to build your skills and learn from talented peers - but will take the lead and own your own work.

Details. Wages. Perks

You'll join our team at our digital hub in Leeds (Quarry House).

In return for your skills we offer competitive salary for this role is up to £40,666 per annum, a brilliant civil service pension of 27%+ and a generous leave package of 26 days.

We also all have the tech and tools we need to enable our people to work flexibly, with many currently working from home where it is possible to do so.

In the long term we are committed to our corporate hub strategy but with a hybrid approach with some time in the office and flexibility to work some time from home.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working, flexi hours and flexi days off
  • Hybrid working: some time in a hub with the team, some time at home
  • Family-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Working in an award-winning environment and culture
  • Professional development, coaching, mentoring and career progression opportunities

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