SMS Assist’s vision is to make every property better. We serve more than 200,000 commercial and residential properties nationwide. We connect property owners in industries like retail and restaurant with a dense affiliate network that specializes in more than 55 trades like landscaping, plumbing, HVAC, and more. Our customer service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders on a daily basis.
Every day we strive to provide the best service to our customers through an entrepreneurial spirit, a passion for service, teamwork, and integrity.
We offer a game room, fitness center, bike garage, SMS Serves philanthropy program, company events, a fun location along Chicago’s Magnificent Mile, and more. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.
The User Researcher supports their product teams by conducting user research, testing for product value and usability, and building empathy for users. The User Researcher supports all aspects of research including planning, recruiting, moderation, analysis and reporting for both generative and evaluative research. This role will help our organization demonstrate that our products are truly relevant to users, are easy-to-use, and delivering value. As a core member of our design team, user researchers are expected to collaborate with UX architects, UI designers, product managers, developers and stakeholders to contribute to the definition and creation of human-centered products that address customer needs and marry them with business goals.
The User Researcher Practices These Areas Of UX Discipline
Responsibilities - User Researcher
Professional Skills - User Researcher
These are the professional skills we would expect from an individual fully established in this role.
Role Specific Skills - User Researcher
Qualifications - User Researcher
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.