User Researcher

Posted on:
January 7, 2022

Fountain’s all-in-one high volume hiring platform empowers the world’s leading enterprises to find the right people through smart, fast, and seamless recruiting. Candidates can apply anytime, anywhere in minutes, right from their phone. Automated and customizable processes streamline the candidate experience and save time for recruitment teams so they can scale with growing hiring needs. Advanced analytics provide end-to-end process visibility so managers can make swift, data-driven decisions. Throughout the candidate journey the openly integrated platform enables companies to find, qualify and convert more applicants. Fountain’s global customers hire over 1.2 million workers annually in 78 countries.

Fountain has 110+ employees globally and is headquartered in the Bay Area. The company embraces a work from anywhere policy and offers flexibility on location.

We’re working on exciting things at Fountain, and as we continue building world-class products and services, we’re looking to grow our User Research team. This role is a fundamental part of our strategy and product development at Fountain.

As a mid-to-senior level user researcher, and the second researcher on the team, you’ll help us understand the needs of our users, make sure we’re solving the right problems, communicate insights to impact the strategy of our products, and be part of a product team that is continually improving our users’ experience.

We’re looking for someone who is a mixed-method / research generalist and excited to continue defining and growing user research within our company. You’ll have an immediate impact on existing projects, and have plenty of opportunity to grow your skill-set here.

What you'll be doing:

  • Work with product, design and beyond to understand their research needs, propose an effective research methodology, and carry out a collaborative research process with little to no oversight.
  • Conduct generative and evaluative research across Fountain
  • Synthesize findings to produce and share insights as well as actionable recommendations that drive product innovation and design improvements.

What you should bring:

  • 3+ years of experience conducting user research in a professional setting
  • Experience working across several different methodologies, for example: in-depth-interviews, usability (moderated/unmoderated), contextual inquiry, diary studies, bulletin boards/forums, co-creation, and surveys
  • Ability to work across multiple projects while maintaining a high level of organization.
  • Excellent written and oral communication skills and an ability to explain research outcomes to a wide audience.
  • Comfort working as a part of a small team, alongside a variety of stakeholders: designers, PMs, engineers, marketing, and customer success.
  • Nice to have: Experience working with Saas or B2B products
  • Nice to have: Experience working with quantitative data & methods

Perks & Benefits:

Flexible PTO & Work Hours

"Work from Anywhere" Policy

Comprehensive medical, dental, and vision coverage

HSA & FSA (Medical and Dependent Care)

Life Insurance & STD/LTD

10 Weeks Paid Parental Leave for Birth/Adoption

Wellness/Gym Reimbursement

Phone Stipend

Remote IT/Home Office Stipend

Learning and Development Reimbursements

Fun, interactive and inclusive team-building events, off-sites, and happy hours

401K Plan

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

*Fountain is proud to be an Equal Opportunity Employer—M/F/D/V*

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