Opencast Software

User Researcher

Location:
🇬🇧
Newcastle upon Tyne, England
Posted on:
January 13, 2022

Opencast is an ambitious, successful, and growing technology consultancy.

It's an exciting time to join us on our journey as we grow and expand our services to help our clients tackle bigger, more complex challenges. We plan to treble the size of our team by 2025 — but we’re determined not to lose our unique culture.

We pride ourselves in the qualities of our people. They're inclusive, creative, and collaborative.

We value and empower our people, doing right by them. We work flexibly and keep hierarchy to a minimum. Our benefits include generous annual leave, training and development, pension, and other financial perks.

Join us in our mission to deliver more and better work for our clients and make a bigger impact on society.

The role

As a user researcher, you’ll be part of the user-centred design service. We're a growing team of user researchers and content, interaction and UX designers. You’ll work closely with your clients to up-skill them and share your expertise as a UCD consultant.

You’ll be responsible for carrying out research. You’ll involve your team and stakeholders in the process and share your findings in an engaging and collaborative way.

What you’ll do within our teams

  • Plan research approaches.
  • Produce the required documentation and materials for research activity, including discussion guides and consent forms.
  • Recruit participants in line with GDPR and MRS guidelines.
  • Use your excellent communication skills to clearly explain your approach to your team and stakeholders.

You’ll suit this role if you:

  • use a range of research methods: interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, analytics
  • can identify key themes, user needs, business needs and personas through analysis
  • are adept at producing user research deliverables like personas and journey maps
  • make sure your research is inclusive and includes people with disabilities and those who need support to use digital services
  • can build strong relationships with clients and persuade stakeholders of the importance of research to a project
  • thrive in a multidisciplinary team and encourage teammates to shadow and take part in research
  • understand agile processes
  • enjoy working with clients as they evolve and adapt.

To be successful you’ll be:

  • naturally curious and able to champion your own learning and development
  • an advocate for user-centred design
  • respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design
  • proactive and will take the initiative to solve a problem rather than seeing it and ignoring it
  • keen to share your knowledge and experience.

Bonus nice-to-haves

  • Experience in another UCD specialism (interaction design, content design or strategy, service design).
  • Quantitative research skills (for all stages of the research cycle, from planning to reporting).
  • A strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s).

Your place of work

At Opencast we trust our people to make the right decisions. You may work remotely from home or depending on your project you may be required to occasionally work at a client site or your nearest Opencast office.

What makes Opencast right for you?

You don’t have to tick every box to join us. We’re looking for those brave enough to ask the right questions and do the right thing. In return, we’ll help you develop your career and thrive.

Applicants from overseas

We accept applicants from overseas but once you’re appointed you need to work in the UK.

Interview process

Interviews for this role take place over Microsoft Teams. If that’s not accessible and you need support, we’ll make whatever adjustments are required to accommodate.

Want to find out more?

If you’d like to talk directly about this role with the people leading our services, we’re keen to chat. You may have a question about how we work, the technology we use or want to run an idea past one of our specialists.

Inclusion at Opencast

Opencast is an equal opportunity employer and we’re committed to creating an environment where everyone thrives. We don’t discriminate based on age, disability, ethnicity, family status, gender, race, religion or sexual orientation.

If you’d like to be part of a team where your voice is heard and your involvement matters, please join us. We’re a better company because you’re with us.

About Opencast

We’re a growing team of specialists who work at the heart of government, global finance and growth enterprise with a range of digital consultancy and tech services.

Our OpenCulture empowers independent-minded people in our mission to do the right thing for our clients, our team and wider society: good teamwork to make life better.

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