HM Revenue & Customs

User Researcher

Newcastle upon Tyne, England
Posted on:
May 13, 2022

HMRC is looking for User Researchers who are passionate about User Centred Design, supporting the work of either our Policy Lab team or our newly formed Enterprise Service Design team.

HMRC’s services are complex, you will need to enjoy tricky problems and thinking broadly about how services and policies will interact. With complex services we have a complex user base – millions of people have to use these services, which means a broad spectrum of different needs and outcomes.

We want people who are curious about who will use a service, how they will interact with it, how something can be improved and how as user researcher you can advocate for your users needs and help HMRC design the right services.

Alongside working on a policy or service problem you’ll be a member of a thriving user research community; the community provides a safe space to test out research ideas, developing your own skills and offering support to other user researchers to attain the best possible outcomes.

If this sounds like the sort of thing which excites you, this is the job for you.

If you want to know more we will be running two interactive webinar events, we’ll chat to you about what we do and give you a chance to ask us any questions before you apply - see more details below.

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