User Researcher

Posted on:
May 30, 2022

Hi! we're cinch, a fresh kind of service that makes life easier for motorists. We know what drivers want, so we’ve ripped up the rule book to make sure they get it, faff-free!

About cinch

cinch is transforming the UK’s car buying experience. We’re taking one of the last industries to go digital and disrupting it with trailblazing tech and beautifully-simple customer experiences. Now as we accelerate from start-up to scale-up, we’re hiring talented, ambitious and passionate people to join us and drive our success.

Why join cinch?

We’re dedicated to building and being a great technology business. Together, we’re creating a supportive, non-bureaucratic culture that is every bit as faff-free as our online customer experience, where communication is open, decisions are made quickly, and everybody has the freedom to bring in new ideas

Our mission

It’s simple, to take out all the irritations and hold-ups that make changing cars trickier than it needs to be.


Of course, working together doesn’t mean we’re in the same room every day. Our teams spend the majority of their time working remotely and the rest of the time in either our London or Manchester offices.


So, do you have a faff-free filter? Do you want to work in an energetic team, with open-mindedness and passion? We're looking for people who are agile, full of ideas and want to challenge the norm.

Diversity and inclusion

cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.

what you’ll be working on

  • Work closely with UX Designers, Content Designers, Product Owners and other User Researchers to generate hypotheses and plan high-impact research that helps us better understand user needs and problems to be solved
  • Working across a number of squads you will be responsible for delivering research, including defining approach, recruiting participants, facilitation and carrying out qualitative and quantitative research.
  • You’ll tell the story of research findings through the best possible means to engage stakeholders and bring to life research findings.
  • You will contribute to the UX research knowledge hub and ensure insights are documented in a clear and digestible way
  • Pair with senior UX researchers to assist in more complex research activities.

things we look for in you

  • 2+ years experience working as a user researcher, ideally in a multidisciplinary team
  • Experience and confidence in planning, running and analysing moderated and unmoderated research studies.
  • Pragmatic approach to research, ability to know what the ‘right amount’ of research to apply.
  • You understand and have experience of user research methods, know when to use those methods and how to apply them correctly. You know how to involve your team in research activities.
  • You understand and have experience of a range of user-centred practices. You know how to work with colleagues to plan and do continuous user research in a multidisciplinary team.
  • Excellent communication skills – the ability to tell stories that excite those around you.
  • A strong user focus which ensures their needs, desires, and pains are recognised and accommodated.
  • Experience working in an agile, multi-disciplinary team environment.

what you will get in return

• Competitive Salary

• Annual bonus of up to 15%

• 25 days holiday a year plus bank holidays

• Stakeholder pension

• Employee discount and reward scheme

• Flexible home working with some days a month in the office post pandemic

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