User Researcher

London, England
Posted on:
June 16, 2022

About us

Transform is a Technology and Data consultancy that defines, designs, builds and operates products and services for our customers.

We work with our clients to optimise, accelerate and transform their digital, data and technology programmes, from augmenting teams to defining and delivering new services and operating models. We deliver outcomes not outputs, building capability in client organisations.

In the public sector, we wrote the DirectGov review for Martha Lane-Fox in 2011, a report that helped start the revolution towards User Centred and Agile methods for delivering services. Since then, we have designed and built over 50 public sector services, helping our clients pass over 90 Government Digital Service assessments.

In the private sector we operate in multiple sectors with a strong focus on retail, financial services and automotive. We help our clients define their digital and data strategies, and then design, build and operate them in cost-effective and user-centric ways.

We are part of the Next 15 group, a multi-national organisation spanning over 25 brands. We combine the financial robustness and breadth of services of a large organisation, with the nimbleness and innovation of a smaller brand.

Find out more at:

The Role:

As a UX Designer you will be working across a variety of Research & Design projects, bringing your content skills and experience to solving fascinating design challenges.

We will expect the successful candidate to have knowledge and skills in experience designing that is evidence-based – bringing together user research and insight with UX expertise, to create services that help people complete their journeys and goals.

You will be expected to define and map end-to-end user and customer journeys, develop prototypes from rough concepts to hi-fidelity interactive experiences.

Therefore, you will have an outstanding portfolio, showing work across a variety of platforms and media, demonstrating high fidelity UI designs, wireframes, user flows and personas, or layout, colour, branding and typographic-led designs.

We also expect the successful candidate to demonstrate their experience in designing services for users that struggle online, perhaps through disability, lack of digital confidence, age or neurodiversity and understand what is needed to build an inclusive service.

Key Skills/Experiences:

  • 3+ years in UX and/or Interaction Design
  • Experience with prototyping tools such as Adobe Creative Suite (Illustrator, Photoshop, InDesign), Figma, InVision, Sketch etc. (as well as paper!)
  • Conceptual sketching
  • Information design - turning data / information into engaging visuals
  • Experience of working with UX Researchers, UX Designers and developers to build awesome products or services
  • Ability to create UI assets that are reusable components
  • Experience working to Agile methodology
  • Experience creating common, shareable design patterns
  • Expertise in modelling and visualising user journeys
  • Experience working with development teams to implement and refine designs
  • Growing our capabilities in the UX area to improve our methodology and quality


  • Experience with the GDS Front-End Prototyping Toolkit.
  • Experience in developing coded prototypes in HTML, CSS and JavaScript
  • Experience managing/mentoring junior UX Designers
  • Experience of the Government Digital Service design system
  • Experience of Experience of delivering Discovery, Alpha, Beta, Live
  • Retail, FS, government experience
  • Experience in design sprints and rapid prototyping
  • Visual / graphic design

We like people who are:

  • Enthusiastic about what they do, and a delight to work with
  • Motivated and full of ideas
  • Data and technology fanatics, who can show an interest in and understanding of recent trends and the benefits they could bring
  • Passionate about working within data, digital and technology and with the drive and determination to continually improve
  • Able to build successful relationships to establish credibility

Our culture is built on:

  • Being one team; we work for and with each other with respect and positive intent; when the going is tough, we support not blame each other
  • We aim high and are ambitious; we bring the energy and positivity
  • We are curious and embrace new ideas and different perspectives, generous with our time and with each other
  • We are not afraid to fail, we learn from our failures, turning them into our future successes
  • We deliver quality in everything we do; we are open and honest with each other and our clients

Our benefits include:

  • Holiday entitlement, 28 days with the option to buy/sell up to 5 days
  • Day off (on or in the week of) your birthday
  • Pension eligibility, up to 5% matched contributions
  • Healthcare eligibility, private healthcare with Vitality, option to buy discounted family cover
  • Enhanced maternity, paternity, and shared parental leave
  • Cycle to work scheme
  • Gym discounts
  • Regular social events/activities
  • Life Insurance

At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We’re committed to equality of opportunity for all, and we actively seek applications from all.

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