UK Home Office

User Researcher

Glasgow, Scotland
Posted on:
July 14, 2022

Her Majesty’s Passport Office (HMPO) is a directorate of the Home Office, the sole issuer of UK passports and responsible for civil registration services for England and Wales through the General Register Office (GRO)

HMPO are looking to recruit a Senior User Researcher to support on a variety of projects with users across both the passport and registration side of the business.

You will work within a fast-paced delivery team in HMPO - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.

As a Senior User Researcher, you will plan and lead user research activities in large teams and on complex services. You will develop research strategy and test design, as well as leading on expansive discovery research and analysis within the broad problem space. You will lead research using a range of methods, including usability testing, contextual interviews, pop-up testing, and will lead on rapid analysis that involves the wider team whenever possible.

“Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and are a Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Stonewall top 100 Workplace Equality Employer and a Social Mobility Foundation top 75 employer.”

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