User Researcher

Mountain View, CA
Posted on:
August 5, 2022

About Us

Our mission is to make education accessible, and over the last two decades has become the leading online education platform delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.

As a member of the team, you’ll help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility. Every minute a learner enrolls in a course and our College Accelerator solution. has collectively saved students $200 million in college tuition.

You’ll also be part of a company dedicated to contributing to society. has donated $23 million in-kind value across social impact programs, including matching employee contributions to non-profit organizations and millions to help schools during the pandemic.

At, we know that strong communities are built on the power of our diversity and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. And our work and company culture have been consistently recognized, including:

  • Inc. Best Place to Work
  • Fortune Great Places to Work – Best Workplaces in the Bay Area
  • Golden Bridge Awards – Gold Winner, Corporate Social Responsibility
  • San Francisco Business Times & Silicon Valley Business Journal – Best Places to Work

Currently, we are looking to hire a User Research and Insights that will lead our user research function at In this role, you will have the opportunity to build out the user research function and help define how it is integrated into the product design process from problem space exploration to solution testing and everything in between. User Research is a critical component on’s focus on customer insight and product excellence.

Come join us on our mission and make a difference.

User Researcher Position

As a User Researcher, you will help the company develop a deeper understanding and empathy around their users’ needs, behaviors and pain-points. You will be responsible for generating actionable user experience insights that will advance our products forward and add value to both the business and the user. You will work closely with our Product and design teams in helping them answer their questions through generative and evaluative research.

You will:

  • Leverage a broad range of research methods to generate insights that drive design, development, and business decisions
  • Collaborate closely with product managers, product designers, and developers in research execution and insight implementation
  • Develop a strong understanding of different team research needs
  • Assist teams in research analysis and improving the customer experience
  • Conduct usability and user tests across product lines
  • Drive impact, as measured by changes to the product roadmap and sprint backlogs
  • Communicate results and illustrate suggestions in a compelling and creative manner to all levels of management
  • Act as the liaison between exploratory research and usability practices
  • Advocate for user research best practices, including assisting or carrying out training sessions


  • Assist User Research Manager in providing thought leadership to product teams and the broader organization around user research methods and best practices; assure the right research questions are being asked and aligned methodologies are used and executed appropriately; including but not limited to surveys, usability testing and user interviews; moderated or unmoderated usability testing.
  • Be a voice across teams that communicates insights and opportunities revealed by your own research and that of others.
  • Own and advocate for user segment needs and pain-points across teams.
  • Successfully persuade and excite work partners and decision makers to take aligned action on research findings- inspire them and help them internalize opportunities to delight customers.
  • Translate insights into measurable customer experience outcomes aligned to business goals.
  • Work with design, product management, and the growth team to develop innovative end-to-end solutions that address top outcomes, and iteratively design and test these solutions until outcomes are achieved or hypotheses are invalidated.


  • At least 4 years as a user researcher in a B2C software product space
  • End-to-end research experience with various methods (e.g., interviews, usability testing, contextual inquiry, surveys, concept testing), with some experience conducting both qualitative and quantitative research
  • Strong understanding of user-centered design principles and UX best practices
  • Exceptional organizational and analytical skills
  • Excels in collaboration and is team-oriented
  • Experience researching cross-platform digital products and/or services
  • The ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Ability to work in a fast paced, ambiguous, and constantly changing agile environment
  • Eagerness to continually learn, grow and evolve the craft of research
  • Ability to be scrappy, and do what it takes to get the job done
  • BA/MA/MS in psychology, human computer interaction, anthropology, or related discipline a huge plus
  • Ed-tech experience a plus

If you think you’d be a good fit for this role, even if you may not meet all of the requirements, we’d love for you to apply! At, we strive to create an inclusive culture that encourages people from different backgrounds to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do our best work. We can’t wait to show you what we have to offer!

Please Note: This position is located in our office in Mountain View, CA. has implemented a hybrid model that will include 3 days in-office and 2 days of remote work.

In addition, will be requiring all employees be fully vaccinated as a condition of employment. If an accommodation is required, please speak with a member of the People Team.

Life at

At, you'll join an Agile team, making a big impact in a cross-functional, collaborative environment where team members wear different hats and regularly interact with senior leadership. We get things done and move quickly.’s team members, together with our Study Studio network of instructors, tutors, subject matter experts, video animators, and editors, have developed 1.5 million learning resources on our platform. This includes micro-lessons, videos, flashcards, lesson plans, worksheets and more, fueling 16 million hours of learning engagement a year.

We are in the heart of downtown Mountain View, just a few steps from the Caltrain station. And regardless if we are in the office or sheltered at home, we have comprehensive health and wellness benefits. We offer ongoing education and professional growth opportunities, including a life-long membership to You can also expect:

  • 100% paid health, vision, and dental insurance for employees
  • 401(k) with employer match
  • 20 - 30 PTO days each year (increases with tenure)
  • 10 paid holidays
  • Work at home setup stipend
  • Company-sponsored gym memberships
  • Free Caltrain Pass
  • Tuition reimbursement and gift matching programs provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.

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