User Researcher

A senior user researcher is an experienced practitioner who is able to plan and lead user research activities on larger teams and more complex services. They build user-centered practices in new teams and align user research activities with wider plans to inform service propositions. They may supervise and develop other user researchers to assure and improve research practice.

Responsibilities

• Conduct primary and secondary user research.
• Conduct and evaluate quantitative and qualitative research.
• Perform market and ethnographic research.
• Work closely with cross-functional teams to identify and evaluate research topics.
• Plan and implement user research strategies and methodologies.
• Advocate research findings to diverse audiences through written and oral presentations.
• Mentor and coach junior UX researchers on the team.
• Perform usability studies with consumers.
• Ask questions, gather data, and analyze data.
• Use a diverse set of UX research tools.

Requirements

• Five or more years of UX research experience
• Ability to quickly and effectively share research results
• Ability to perform all research-related tasks including research, planning, evaluation, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Experience with remote testing tools
• A strong desire for creative problem-solving with a positive attitude
• Excellent time-management skills