User Researcher

Edinburgh, Scotland
Posted on:
September 22, 2022

The role

As a user researcher, you’ll be part of the user-centred design service. We're a growing team of user researchers and content, interaction and UX designers. You’ll work closely with your clients to up-skill them and share your expertise as a UCD consultant.

You’ll be responsible for carrying out research. You’ll involve your team and stakeholders in the process and share your findings in an engaging and collaborative way.

You'll suit this role if you:

  • use a range of research methods: interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, analytics
  • can identify key themes, user needs, business needs, and personas through analysis
  • are adept at producing user research deliverables like personas and journey maps
  • make sure your research is inclusive and includes people with disabilities and those who need support to use digital services
  • can build strong relationships with clients and persuade stakeholders of the importance of research to a project
  • thrive in a multidisciplinary team and encourage teammates to shadow and take part in research
  • understand agile processes
  • enjoy working with clients as they evolve and adapt.


Based upon individual skill / experience level, and where this aligns against our competency framework:

  • Consultant: £41,000 - £54,000
  • Senior consultant: £55,000 - £75,000
  • Lead consultant: £66,000 - £95,000

About Opencast

Opencast is an ambitious, successful, and growing technology consultancy. We pride ourselves in the qualities of our people. We're inclusive, creative, and collaborative – don’t just take our word for it, look us up on Glassdoor!

It's an exciting time to join us on our journey as we grow and expand our services to help our clients tackle bigger, more complex challenges. We plan to treble the size of our team by 2025 — but we’re determined not to lose our unique culture.

You'll enjoy life at Opencast if you:

  • you want to join an ambitious, growing consultancy
  • you believe in inclusivity, creativity, and collaboration
  • are brave enough to ask the right questions and do the right thing
  • work flexibly and don't like stiff hierarchy

Want to find out more?

Visit our website to find out more about us, our work and the benefits of joining us.

If you’d like to talk directly about this role with the people leading our services, visit the Contact section of the website. We’re keen to chat!

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