User Researcher

London, England
Posted on:
September 27, 2022

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

We offer potential employees opportunities to be part of a very fast moving company, with an innovative entrepreneurial mind set, and great growth trajectory. Advance your career at a company that is ranked #87 on Forbes Top 100 Digital Companies worldwide and acclaimed for being one of Forbes Best Employers for Diversity.

With a record company profit of over $2 Billion (USD) last year, offices in over 50 countries worldwide and sustained growth to over 250,000 employees globally it's an exciting time to join Cognizant as we help clients transform their businesses to thrive in the ever-changing digital marketplace of today and the future.

We're working with people across government to make government services and information simpler, clearer and faster for citizens and businesses.

To do that, we're going to need good User Researchers, at all levels, who understand the web, technology and people.

All about the user

Rule one for us is: "always start with user needs". We're aiming to create digital services that people prefer to use over their old-fashioned paper counterparts, and understanding the people that use government services plays a big part in that. You'll be an advocate for the end user, gathering and interpreting human insights that help shape and inform policy, proposition, service, content and interaction design so that services work well for, and delight users.

All about you

If you want to join us, you'll need to be able to:

  • Understand and help teams apply a range of methods to analyse research data and synthesise findings. You know how to engage sceptical colleagues in analysis and synthesis. You can advise on choice and application of techniques, and can critique colleagues’ findings to assure best practice
  • Help teams understand the diversity of users of government services and know how to include all kinds of users in appropriate research activities
  • Be an advocate for inclusive practices and help teams design and deliver accessible services that work for all users
  • Have experience of, and can help teams adopt, a wide range of user research methods, and plan user research for services with challenging user needs and complex user journeys
  • Advise colleagues on the choice and application of research methods to assure best practice
  • Understand the social and technological context for government services and align user research activities to help your team understand changing user behaviour
  • Understand what problem the team is trying to solve, and align user research activities to inform decision making and action
  • Know about the technologies used to build and operate digital services
  • Collaborate closely with colleagues in different digital disciplines
  • Understand and have experience of a range of user-centred practices, and help inexperienced teams adopt user-centred practices and embed them into their agile workflow
  • Advocate for user research and engage sceptical colleagues and stakeholders.

All about us

We work together. You'll be expected to work with the whole team, on all and any of our projects. Sometimes at a moment's notice. That means working with developers, designers, creatives, policy people, legal people, senior management - anyone we need to, to produce world-class online services.

Main duties of the post

  • User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.
  • You may be asked to do a number of different things on a number of projects; this could include any or all of these things:
  • Plan and execute a range of qualitative and quantitative research - you must be an expert in quantitative data analysis and ideally have some experience of qualitative text analytics
  • Capture, understand and manage user needs and insights gathered from research
  • Own the end-to-end research process, including planning, implementation and reporting of results as well as communication and ownership of research findings
  • Moderate face-to-face user testing sessions, conducting the analysis and deliver the results
  • Collate and synthesis data and turn it into insight – and recommendations for action
  • Design studies and develop hypotheses examining users’ behaviours, needs and attitudes
  • Collaborate with stakeholders to ensure an understanding of complex features and business requirements
  • Produce documentation and materials required for research activities: discussion guides, schedules, consent forms, slide decks for workshops, activity sheets
  • Steer and support recruitment, producing clear recruitment briefs, screeners and schedules
  • Conduct research activities using a range of methods (including remote and face-to-face interviewing, usability testing, surveys and observations), adhering to GDPR and MRS guidelines
  • Conduct research and analysis in a rigorous and unbiased manner, drawing clear distinctions between what we know, what we don't know and assumptions
  • Be able to identify limitations to the research and recommend ways to amend these and address any further questions/knowledge gaps
  • With the support of peer review and team members, produce well-written and structured client-facing reports that accurately summarise key findings and the relative importance of each finding
  • Design research approaches, selecting methods that suit the scope and focus of the project, within budget
  • Have a strong awareness of accessibility and the importance to address this in research
  • Provide proactive, creative ideas for product features
  • Work with UX designers on prototypes used in testing
  • Planning and preparing for assessments (GDS).

Skills and experience

  • Attention to detail and commitment to accuracy
  • Ability to work with low supervision – a true Subject Matter Expert
  • Good communication skills, including the ability to translate technical and/or methodological issues into plain terms and commercial opportunities or risks
  • Relationship-building skills- and ability to gain influence with key stakeholders in order to drive data-driven decisions
  • Experience in working with Designers, Engineers, Product Managers and UX/UI
  • Pro-active in suggesting new ideas to further improve insight generated
  • Curiosity about consumers - and what makes people behave the way they do
  • Ability to communicate persuasively and influence senior stakeholders effectively
  • Strong attention to detail in a high pressure, and regulated environment
  • Ability to manage situations of complexity / conflict / paradox with positive outcomes
  • A team player - work well with colleagues, contributing to overall aims of Digital Insight
  • An innovative thinker -ability to think around an issue and solve problems
  • Comfortable challenging the status quo, operating in an iterative/agile environment, and willing to fail fast and learn quickly
  • Excellent report writing skills -translating insight into an easy digestible format.

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