User Researcher

US (Remote)
Posted on:
September 30, 2022

Build your career at Buildertrend! Named to Inc. Magazine's list of Best Workplaces 2020, 2021 & 2022 and ranked #1 Best Places to Work in Omaha 2019, 2020 & 2021.

The Job

The User Researcher will be responsible for understanding and communicating the totality of the userโ€™s experience, with insights informing work across product, sales, marketing, and customer care in order to create the most value and the best experience for our users. They will conduct mixed-methods research projects and support and mentor the research efforts of the larger product team. The User Researcher will work directly with other members of the Research and Customer Experience teams.

Things to look forward to

  • Working on cross-disciplinary teams to drive value for our customers and our business
  • Defining research objectives and drafting research proposals to align stakeholder groups
  • on project goals
  • Conducting research studies by applying methods such as interviewing, field research, surveys, diary studies, thematic analysis, statistical analysis, and any other methods necessary to answer key research questions
  • Transforming quantitative data into compelling visualizations
  • Generating strategic and tactical insights along with actionable recommendations that drive product enhancements and innovation
  • Presenting research insights in an easily digestible way to different audiences
  • Interacting with our customers to learn more about them and how to best improve their experiences
  • Providing advice and recommendations to align the company on best research practices
  • Finding new methods of understanding consumer behavior and experiences in relation to the product in order for the company to maintain a competitive edge

The Preferred Candidate

  • Understands how and when to apply various research methods, and has expertise in at least one subset of methods (e.g., semi-structured interviewing, survey design, statistics and data visualization, ethnography, etc.)
  • Can perform basic data visualization (e.g., bar graphs) and understands basic statistical principles (e.g., significance, correlations)
  • Has experience conducting semi-structured interviews and thematic analysis
  • Is familiar with the construction industry or is eager to learn about it
  • Approaches ambiguity with curiosity and excitement
  • Enjoys autonomy and can independently balance demands
  • Works cooperatively at all levels in a collaborative team environment
  • Creates engaging, compelling presentations that inspire action, demonstrating what the research says and what to do about it
  • Possesses excellent written and verbal communication skills (we ask that you submit a writing sample as part of your application)
  • Ideally, has expertise in statistics and statistical modeling and proficiency in R


  • BA/BS Degree in Cognitive Science, Statistics, Psychology, Computer Science, Human Computer Interaction, or any other human-behavior related field (equivalent work experience is also acceptable for this position)
  • 2+ years of relevant work experience in qualitative and quantitative research methods

Perks And Benefits

  • Health
  • Dental
  • Vision
  • 401 (k)
  • Paid Time Off
  • Team Happy Hours
  • Bottomless Soda Pop
  • Relaxed Dress

About Us

Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we empower the construction industry with a better way to build. Our software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction. From Estimating, Scheduling, and Change Order features to Client Communication and Document Management tools, our feature set is here to streamline every aspect of the construction process. As a partner in our customers success, our team provides unmatched support, every step of the way. At Buildertrend, we believe in providing an all-in-one solution to solve real problems, deliver real results, and change the way the world builds.

Founded in Omaha in 2006, Buildertrend is quickly becoming the industry standard. Buildertrend is changing the way the world builds. Using technology to bring all parties together, Buildertrend has quickly become the product of the future. The innovative solutions and team atmosphere are what makes Buildertrend one of the hottest employers in Omaha.

If you want to learn more about us, check out:

Come be a part of the fun and challenging environment at our new headquarters conveniently located off 120th and I-80.

Equal opportunity employer

At Buildertrend, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Buildertrend believes that diversity and inclusion among our team is critical to our success as a company, and seek to recruit and retain the most talented people from a diverse candidate pool.

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