Citizens Advice

User Researcher

Location:
🇬🇧
England and Wales
Posted on:
October 31, 2022

Job reference: 001742

Location: Blended between office and home (England and Wales)

Closing date: 10/11/2022

Job posted date: 28/10/2022

Salary: £42,800 plus London allowance of £3,520 if applicable

Employment type: Permanent

Department: Customer Journey

Hours per week: 36.25 / flexible working options

Contract Duration: Permanent

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are looking for 6 experienced User Researchers to join teams in the Design, Data and Technology Directorate. Our teams work to understand people’s problems and provide accessible multi-channel support to meet their needs through products and services.

You’ll be working to better understand the problems people face, and ensure that the advice we provide meets user needs and helps solve complex problems. We take a Design Justice approach to our work (https://design-justice.pubpub.org/). You’ll help teams to understand the diversity of clients of our services, so we design and deliver accessible services that work for everyone.

You’ll work with product owners, product designers, content designers, service designers and other disciplines to design improvements to our services and products.

You’ll need demonstrable experience carrying out a range of research methodologies - this might come from a range of research backgrounds. An understanding of UX and prototyping skills is also useful.

We’re interested in people that have had a breadth of research skills and have either been part of a small team or been quite autonomous as part of a larger team.

We are looking for someone who can apply research learnings and methodologies to digital products in a fast paced, iterative environment.

Research projects won’t take months within Citizens Advice so candidates need to have an appreciation of agile and how it affects how user research is undertaken and how collaboratively the team works together.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance. We’re usually flexible on location too, however some roles may require you to be based in a certain location, many of our colleagues spend most of their time working remotely.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

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