UK Home Office

User Researcher - SEO

Posted on:
June 29, 2020

We’re looking for a User Researcher who is passionate about what they can bring to delivering better services at the Home Office.

You will work within a fast-paced delivery team - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.

As a User Researcher, you will plan, design and carry out research activities to inform the design of government services and help teams get a deeper understanding of the people that use them. You will develop research plans and approaches for a given service. You will use a range of research methods, including usability testing, contextual interviews, and pop up research, and will carry out rapid analysis that involves the wider team whenever possible.

You’ll communicate insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.

The Team you will be joining

The Police Digital Service (PoDS) is a multidisciplinary team of digital professionals who support agile and user-centred design within the Home Office Law Enforcement Innovation portfolio.

These Major Programmes Are

We collaborate and deliver across the five major programmes of Policing-related work in the Home Office as well as the smaller programmes of work.

  • Law Enforcement Data Service (LEDS)
  • Child Abuse Image Database (CAID)
  • Emergency Services Mobile Communication Platform (ESMCP)
  • Home Office Biometrics (HOB)
  • National Automatic Number Plate Recognition Service (NAS)

We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process providing the role has the same competencies and essential skills

The Home Office is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and women as they are currently underrepresented within Digital, Data and Technology at this grade level. Appointments will be made on merit on the basis of fair and open competition.


Your main day to day responsibilities will be:

  • Planning, designing and conducting user research and usability testing to understand user needs and behaviours, and support the design and development of government services
  • Turning user research findings into actionable insights that inform the design and development of digital services
  • Leading on research moderation, analysis and generation of outputs
  • Supporting digital delivery teams to build accessible digital services by including participants with access needs and low digital skills in all research
  • Working collaboratively in a multidisciplinary delivery team, including designers and product owners, to define research questions, plan research approach and prioritise findings

You will also be expected to carry out the following day to day activities:

  • Presenting research findings and related recommendations to team members and stakeholders
  • Managing logistics of research sessions, including planning and scheduling sessions and recruiting participants
  • Identifying and raising any blockers to research activities

Essential Skills

You’ll have a demonstrable passion for user centred design, with the following skills or strong experience in:

  • Understanding and applying a range of user research methods correctly for different life cycle phases
  • Clearly articulating to stakeholders the benefits of taking a user-centred approach, based on evidence
  • Applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers
  • Researching diverse audiences to deliver accessible and inclusive digital services
  • Managing, executing and analysing usability testing to deliver valuable user insights that inform decisions
  • Communicating research findings in a clear and engaging way that drives change

Desirable Skills

Ideally you will also have the following skills or some experience in:

  • Engaging multi-disciplinary teams with a good research process in agile environments
  • Managing workload effectively in response to changing deadlines and priorities
  • Mentoring or coaching more junior User Researchers
  • Familiarity with the Government Service Standard


Desirable but not essential: a degree in Human Computer Interaction / Cognitive Psychology / Anthropology / Sociology / Computer Science or related field, and/or relevant industry experience.

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