We’re looking for a User Researcher who is passionate about what they can bring to delivering better services at the Home Office.
You will work within a fast-paced delivery team - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.
As a User Researcher, you will plan, design and carry out research activities to inform the design of government services and help teams get a deeper understanding of the people that use them. You will develop research plans and approaches for a given service. You will use a range of research methods, including usability testing, contextual interviews, and pop up research, and will carry out rapid analysis that involves the wider team whenever possible.
You’ll communicate insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.
The Team you will be joining
The Police Digital Service (PoDS) is a multidisciplinary team of digital professionals who support agile and user-centred design within the Home Office Law Enforcement Innovation portfolio.
These Major Programmes Are
We collaborate and deliver across the five major programmes of Policing-related work in the Home Office as well as the smaller programmes of work.
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process providing the role has the same competencies and essential skills
The Home Office is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.
We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and women as they are currently underrepresented within Digital, Data and Technology at this grade level. Appointments will be made on merit on the basis of fair and open competition.
Your main day to day responsibilities will be:
You will also be expected to carry out the following day to day activities:
You’ll have a demonstrable passion for user centred design, with the following skills or strong experience in:
Ideally you will also have the following skills or some experience in:
Desirable but not essential: a degree in Human Computer Interaction / Cognitive Psychology / Anthropology / Sociology / Computer Science or related field, and/or relevant industry experience.