Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
Why this role matters
In this job, you’ll be accountable for providing best in class digital customer insights to ensure the teams design the best experiences for customers and advisors. The exact digital products in the scope of any of our roles will evolve overtime.We will assign you to an alliance based upon a combination of your background, your development needs and interest and the business need.
What you'll be doing
We'll also need to see these on your CV
A spectrum of technical expertise across the following skills (with a specialism in some areas):
Why choose us?
Consumer is the largest telco in the industry. With over 20k employees and 34 million customers, we generate over £10bn in revenue. This offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists as three household brands - BT, EE & PlusNet from which collectively we generate more revenue than any other part of BT. Our brilliant brands are all beautiful individually. Each has unique attributes that cater to very different segments of the market. This makes our goal possible; to create a connection in every home in the UK by 2025.
There’s never been a more exciting time to join the Consumer Digital Team. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.
We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We’re founded on the core idea that we continuously ‘build, measure, and learn’ which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.
We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.