User Researcher/UX Designer

London, Remote
Posted on:
January 27, 2021

Job title: UX Designer/Researcher

Department: Design

Seniority: 2-4 years experience as a UX designer

Salary: £35,000 - £45,000 depending on experience
Location: Remote working, then London or Bristol

Timing: Applications in December, interviews from the second week of January

The company

At Lightful, we believe that those doing the greatest good deserve the best technology.

We’re passionate about making the best technology accessible to charities and nonprofits. Our products and solutions help organisations unleash the power of technology and make the good work they do even greater. Our products and services are designed to simplify the work and amplify the impact of charities and nonprofits. We offer services to charities and nonprofits through a learning programme, including BRIDGE, and Lightful Labs.

BRIDGE (Building Resilience in Digital through Growth and Engagement) combines a learning syllabus, delivered through a combination of live and recorded sessions and webinars, with the Lightful Social Platform - the only social media platform designed specifically for those in the charity sector, which was ranked the number 1 for Social Media Management platforms built for non-profits.

Lightful Labs is a digital consultancy that offers customised services to help teams to do more. The Lightful Labs team have worked with amazing organisations like Help Refugees, London’s Air Ambulance and the Rhodes Trust to name a few.

Lightful Values

As a registered B Corp, we’re a values-led organisation, so our values are integral to the Lightful culture. Our Lightful values are:

  • To act with audacity while remembering humility
  • To understand the importance of both listening and leadership
  • To practice generosity whilst showing accountability
  • These all lay on the foundation of respect and integrity

Role Description

This is an exciting role that covers a wide variety of UX and user research tasks. You will be part of an impressive team responsible for the user research and UX involved in our digital products, learning programmes such as BRIDGE, and solutions consulting. The work you will be doing is led by an extensive team of senior UI and UX designers.

Your role will be to support the team and provide a wide variety of UX and user research-focused work. You will deeply understand the user and scope out journeys and experiences that reflect their needs and challenges. You will be asked to conduct user research, ranging from generative to evaluative research, and run workshops with clients and users. You’ll be able to think about the big picture involving a holistic information architecture, while also able to simultaneously zoom in and consider individual interactions.  To do all this, you’ll need to be highly motivated, and understand when to do what activity. Importantly, you’ll be experienced in all things discovery. You’ll know UX and user research best practice like the back of your hand, but you’ll be able to apply these skills in highly lean ways that deliver results.

This is a unique role to provide innovative designs and products to an amazing variety of nonprofits from around the world. You will work closely with our product and development teams to create cutting edge user experiences for our product, learning and solutions projects. 

 You will be an advocate of human-centred design, and be willing to speak up to ensure that activities and initiative are developed in an ethical, effective and impactful way.

You are someone with 2-4 years of UX design and user research experience. You have a great portfolio, with projects demonstrating your impressive skills.


  • Plan and execute all phases of the user experience design process through a data-informed, test-and-learn approach
  • Work across cross-functional teams to understand the problems and needs of our users
  • Plan and run end-to-end user research, concept and usability testing sessions via surveys, interviews, workshops and focus groups
  • Conduct recruitment and facilitate relationships with potential and current user research participants
  • Report findings and lead a collaborative approach to ideation and design
  • Proactively champion user-centric design at every stage of the project to continue to transform the company to a user centric approach
  • Create high level user journeys and information architectures
  • Support in the preparation and analysis of workshops, and the analysis of findings
  • Communicate design ideas and prototypes with the team
  • Proactively identify areas for UX improvements and user research
  • Maintain and add to user research repositories
  • Create & maintain personas  
  • Create wireframes using component library & amend based on user feedback
  • Work closely with the UX Lead on new feature specifications and discovery, and the necessary UX tasks
  • Help develop and maintain our component library
  • Interpret user data into user flows
  • Optimise existing designs and processes
  • Collaborate closely with the development team and UI designers to produce production ready deliverables

Essential experience

  • 2-4 years of previous UX design and user research experience
  • Previous experience as a UX designer/user research Designer, working on both desktop and mobile design products
  • Experience understanding and interpreting user research and product requirements
  • Ability to create sitemaps, user journeys, flows and information architecture
  • Be able to explain the value of UX and user research design activities and artifacts to the wider team and clients
  • Ability to build wireframes and interactive prototypes for user testing
  • Experience with software such as Sketch, Miro and Marvel Apps
  • Solid understanding of UX and usability best practices
  • Strong understanding of generative user research methods, including interviews, observation and open ended workshops
  • Strong understanding of evaluative user research methods, including moderated and unmoderated usability testing and survey design
  • Knowledge of good design principles like typography, white space and colour
  • A varied and robust portfolio of projects showing and demonstrating varied experience
  • An evident passion for user experiences and user interfaces
  • A good understanding of best practices and trends in web/mobile/digital design
  • Familiarity of working in agile and design thinking processes
  • Familiarity of working with visual designers and developers
  • Ability to communicate clearly and provide clear rationale for design decisions
  • Strong understanding of when particular UX activities should be used and when they shouldn’t be used

Optional additional experience

  • Experience working with an Agile software development team
  • High fidelity visual design skills
  • An understanding of HTML/CSS preferable, but not required

Personal qualities

  • Ability to multitask and prioritise
  • Excellent team player with a positive, fun and can-do attitude
  • Self-starter who is able to take initiative and work self-responsibly

Additional Requirement

Eligible to work in the UK without the need of visa support/sponsorship


You will be a part of our exciting culture that fosters personal growth and development. As we expand, you will be given the opportunity to thrive in a close-knit team environment.

  • Stock options - every team member shares in the success of Lightful
  • Comprehensive benefits package adapted for lockdown life, including free access to Asana Rebel and free access to Headspace
  • Tax free contribution to additional home-working costs
  • Health cash back plan with Simply Health
  • Cycle to work scheme
  • Childcare vouchers
  • Personal development programme
  • Working from home buddy to integrate you into the team
  • Remote working and health a priority - we won’t require people to travel to an office (in London or Bristol) until UK government COVID scale reaches level 1

Inclusion of a diverse range of opinions and perspectives is core to Lightful’s open culture and ongoing success. Therefore we never discriminate on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

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