Department for International Trade (DIT)

User Researchers

National, MD
Posted on:
April 5, 2021

About the job




About the job

The Role

User researchers are key figures in our digital teams. They help our teams develop a deep understanding of the people - citizens, businesses or government - who use our services. Their findings enable our teams to design and deliver better services quickly, with less risk, and at lower cost.

The successful candidate will have experience of running user research as part of a user-centred design process. They should have experience working on multidisciplinary digital teams and delivering products and services in agile environments.

Job Description

All user researchers are involved in:

  • Planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of services
  • Carrying out user research activities from recruiting participants and preparing discussion guides, to moderating user testing sessions
  • Analysing research data to synthesise clear and actionable findings, and working closely with analytics colleagues to create a rich picture of user behaviour
  • Confidently explaining user needs to colleagues, and acting as a persuasive advocate for those needs both within the team and the organisation at large
  • Shaping research to facilitate delivery at pace, with a commitment to agile and continuous iterative development
  • Working closely with product managers, designers and developers to turn user research findings into actions that lead to valuable products and services
  • Completing literature reviews and other desk research to build and reinforce delivery teams’ understanding of their problem space and user group(s)
  • Contributing to the User Research Community at DIT, and promoting user centred design principles and best practice within government

  • In Addition, Senior User Researchers Will Also

  • Build user-centred practices in new teams
  • Align user research activities with wider plans to inform a service proposition
  • Supervise and develop other user researchers to assure and improve research practice

  • Essential (for All User Researchers)

    Skills and experience

  • Understanding and experience of using a range of user research methods, knowing when to use them and how to apply them correctly
  • Experience of applying a range of techniques for analysis of research data and synthesis of clear findings that colleagues can understand and use
  • Ability to present research findings in compelling and innovative ways, making recommendations based on sound analysis
  • Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team
  • Educated to degree level in a relevant subject or equivalent level of experience of working at a similar level

  • Essential (for Senior User Researchers)

    Senior Researchers will need to demonstrate these skills in addition to the essential requirements above:

  • Championing user research and engaging with sceptical colleagues and stakeholders
  • Advising colleagues on the choice and application of research methods to assure best practice
  • Advocating for inclusive practices and help teams design and deliver accessible services that work for all users
  • Helping inexperienced teams adopt user-centred practices and embed them into their agile workflow

  • Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

  • Things you need to know


    Successful candidates must pass a disclosure and barring security check.

    People working with government assets must complete basic personnel security standard checks.

    Selection process details

    We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

    Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

    For your application, we would like to see your CV and a letter or personal statement outlining your experience and skills and fit for the role.

    During the CV review and interview stages we use Success Profiles, a flexible framework, to assess applicants against a range of elements giving you the opportunity to demonstrate these elements required to be successful in the role.

    At the interview for this role we assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments and ask you questions around behaviours.

    The Behaviours We Assess Are

    Making effective decision
    Seeing the big picture
    Changing and improving

    If successful and transferring from another Government Department a criminal record check may be carried out.

    The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.

    Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.

    Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.

    Any move to the Department for International trade will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

    New entrants are expected to join on the minimum of the pay band.

    Reasonable adjustment
    If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

    If you need a change to be made so that you can make your application, you should:

    Contact the DDaT Recruitment team before the closing date to discuss your needs.

    Complete the “assistance required” section in the “guaranteed interview scheme(GIS)” section at the application stage to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

    Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

    If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email:

    If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
    Click here to visit Civil Service Commission.

    For further information and to apply please click the link below to direct you to the advertisers website.

    Feedback will only be provided if you attend an interview or assessment.

    Nationality Requirements

    This job is broadly open to the following groups:

    • UK nationals
    • nationals of Commonwealth countries who have the right to work in the UK
    • nationals of the Republic of Ireland
    • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
    • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
    • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
    • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

    Further information on nationality requirements

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

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