About the job
User researchers are key figures in our digital teams. They help our teams develop a deep understanding of the people - citizens, businesses or government - who use our services. Their findings enable our teams to design and deliver better services quickly, with less risk, and at lower cost.
The successful candidate will have experience of running user research as part of a user-centred design process. They should have experience working on multidisciplinary digital teams and delivering products and services in agile environments.
All user researchers are involved in:
In Addition, Senior User Researchers Will Also
Essential (for All User Researchers)
ResponsibilitiesSkills and experience
Essential (for Senior User Researchers)
Senior Researchers will need to demonstrate these skills in addition to the essential requirements above:
Things you need to know
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.
Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.
For your application, we would like to see your CV and a letter or personal statement outlining your experience and skills and fit for the role.
During the CV review and interview stages we use Success Profiles, a flexible framework, to assess applicants against a range of elements giving you the opportunity to demonstrate these elements required to be successful in the role.
At the interview for this role we assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments and ask you questions around behaviours.
The Behaviours We Assess Are
Making effective decision
Seeing the big picture
Changing and improving
If successful and transferring from another Government Department a criminal record check may be carried out.
The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.
Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.
Any move to the Department for International trade will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.
New entrants are expected to join on the minimum of the pay band.
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact the DDaT Recruitment team before the closing date to discuss your needs.
Complete the “assistance required” section in the “guaranteed interview scheme(GIS)” section at the application stage to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email: email@example.com
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission.
For further information and to apply please click the link below to direct you to the advertisers website.
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.