Hippo Digital UK

USER RESEARCHERS

Location:
🇬🇧
Leeds, England
Posted on:
January 11, 2022

Hippo is looking to build a talent pool of talented User Researchers for current and future contractor opportunities. Due to the variety of our projects and clients, we have Inside IR35 positions available on a short-term or long-term basis with fully remote/flexible working arrangements.

User Researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they also test services as they are being designed and use research evidence to help explain design decisions to clients.

What you’ll do

  • Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies
  • Lead multidisciplinary Agile teams to design services that meet identified user needs
  • Advocate inclusive approaches within user research
  • Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations
  • Support user researchers and advise other colleagues how to get the best from user research
  • Promote Hippo’s people-centred design offer both internally and externally

About the Candidate:

  • Expertise in applying user research methodologies across different environments
  • Experience of working in multidisciplinary Agile teams to design and deliver people-centred services
  • Working knowledge of how to research of accessibility needs or assisted digital needs
  • Proven experience of championing user research / user-centred design / service design approaches
  • Experience of mentoring/training other user researchers
  • Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity
  • A good understanding of other Agile roles across design, product and tech
  • Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward

About The Company

Hi, we’re Hippo.
We’re a digital service design consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise. We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve. We aspire to add value and leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.

How Hippo Digital Embraces Diversity & Equal Opportunity

Hippo Digital is committed to diversity, equality and inclusion. For us, diversity and inclusion are not just tick-boxing activities but a chance to make meaningful long-term change. A diverse workforce means that we can unlock our ability to innovate, be creative, be better problem solvers and provide an inclusive environment for everyone. We encourage candidates from all backgrounds to apply.

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