User (UX) Researcher

Posted on:
February 12, 2021

UX Researcher
£32,000 - £40,000 plus benefits (Grade E16)
Manchester base, currently working remotely from home until further notice (following this some flexible working will form part of your working pattern if desired)

We're looking for a talented user researcher to join our digital team and help make sure user needs and behaviours are at the heart of all that we build. At Co-op we're using digital technologies to transform how we do business for our members, customers and communities, and we're doing this by putting users at the heart of our decision making. If you are expert at identifying and communicating user behaviours and needs, we can offer you the chance to develop your skills and build a career with a business that's using digital to make a difference.

In this user researcher role, you'll be a part of our design strategy team focused on discovery work and carrying out exploratory research. It's a hugely varied role, less focussed on one product, but instead zooming out to uncover opportunities across the entire customer experience, often at pace. It'll be a role with loads of ambiguity, and therefore a tonne of collaboration opportunity and the chance to be a part of lots of ground-breaking stuff.

Some of what you'll be doing
* understanding users' needs behaviours and motivations
* defining research questions
* working with partners to recruit participants
* identifying and prioritising different user needs and behaviours
* carrying out the research and communicate outcomes in each sprint, to impact every stage

This role will suit someone who has
* experience in, and an understanding of, qualitative research methods (e.g. interviews, diary studies, and observation) experience of planning appropriate research to understand a specific problem
* the ability to analyse research findings, drawing on relevant theories as appropriate
* the ability to communicate insights, problem statements and opportunities effectively to colleagues in your team and wider stakeholders
* a collaborative approach with the empathy and flexibility to work as part of an agile multi-disciplinary team - techniques and strategies for synthesising research findings would be valuable
* quantitative research skills to include analysing behaviour through data such as Google Analytics (we know many user researchers don't have these skills, but an appreciation of their relevance and a willingness to learn, is important)

Why Co-op?
Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:

* competitive salary
* coaching, training and support to help you develop
* pension with up to 10% employer contributions
* annual incentive scheme
* 28 days holiday (rising to 32 in line with service)
* discounts on Co-op products and services

Building an inclusive work environment
We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at
As part of your application you'll need to complete an online assessment. It will take you around 12 minutes to complete this test.

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