UX Design Researcher

Washington DC
Posted on:
July 10, 2020

Substantial is partnering with a renowned legal firm in the technology space on a discovery phase focused on investigation, alignment, and prototyping in preparation for an MVP design and build effort in a subsequent phase. The scope of work will include user interviews and synthesis as well as secondary research to round out discovery needs within lawyer, paralegal, and client audience groups. Design deliverables will include a report of research findings including core insights, design principles, and user archetypes. The discovery phase will last 6 weeks, followed by 8 weeks of design and build. We anticipate that this work will extend well beyond this initial scope and are looking for someone who can guide the client and help us to shape this work. We are in the contract negotiation stage but anticipate starting this month. The timeline has potential to extend for longer than 6 months.

In Your Day-to-day You Will

Here is a broad description of what youll do and the basic requirements for joining us under any contract (ie. this is not a full-time position):

  • Holistically evaluate a product experience, from high level strategy to the specific interaction details
  • Exercise authority in determining short and long term design needs, objectives, and approaches
  • Take on various tasks, design-related or not, to support different processes and needs on your project teams
  • Collaborate directly every day with designers, developers, engagement managers, and clients
  • Balance time between directly working on design and supervising / maintaining the quality of work from other contributors on your team


  • Bachelors degree or equivalent experience
  • 6+ years of experience in a client services or agency environment
  • Proven experience leading projects working independently in various design roles
  • Experience or familiarity solving problems across multiple technology platforms (eg. browsers, applications, operating systems, mobile and connected devices, other hardware)
  • Proficiency with the Adobe Creative Suite, Sketch, and prototyping tools
  • Experience directly collaborating with development teams using modern development practices
  • Strong communication, client services, and interpersonal skills
  • Fierce passion for collaboration and growing with others


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