Central Point Partners

UX Design Researcher

Posted on:
May 6, 2021

About the job

Our clients is seeking a passionate mid-to-senior level UX Researcher who wants to join a team of design thinkers focused on creating experiences that help and delight people. As a UX Researcher, you will assist the UX team's efforts to involve users in a portfolio of experience design initiatives and advocate for the user with teams across the company.

We're looking for someone empathetic, smart, passionate, fun, energized and generally awesome to work with. If you're curious, ask why often, enjoy a challenge and want to design experiences that help people, we want to meet you.


In this role, you will:

β€’ Be a force of optimism, comfortable with the ambiguity that often exists early stages of


β€’ Learn how people think about managing their financial well-being and how they interact with

brands to do so

β€’ Coordinate research logistics (e.g., recruiting, moderation, data collection)

β€’ Participate in and execute generative and evaluative design research efforts executed by client's UX or external third-party vendors (e.g., usability testing, one-on-one interviews, focus groups, heuristic evaluations, co-design activities, contextual inquiries, ethnographic research, surveys, card sorting)

β€’ Support UX leads to help organize stakeholder alignment activities

β€’ Create thoughtful user-centered research approaches and methodologies for the UX team's involvement in crafting new experiences

β€’ Collaborate with market research, continuous improvement and analytics partners on best research approaches

β€’ Assist the UX team in creating frameworks that help organize insights in an easily

consumable/digestible way

β€’ Participate in ideation & design of future customer experiences, including online, mobile apps, ATM and banker tools

β€’ Collaborate with designers, product managers, brand managers, analytics teams and leadership to identify knowledge gaps and propose and plan methodology to gain needed insights

β€’ Participate in discovery efforts and gather insights (primary and/or secondary) that will help teams understand users' current and ideal experiences

β€’ Present deliverables to clients/partners/executives and speak to users' needs, expectations, pain points, etc.

β€’ Plan for and design research stimuli to support early design activities such as workshops, participatory design sessions, co-creation sessions, etc.

β€’ Support the creation of compelling stories that help communicate user insights and design criteria to clients, partners and executives

β€’ Drive analysis and synthesis activities for research data and communicate insights and design criteria to clients, partners and executives

β€’ Work with teams to Identify user types and specific screening criteria

β€’ Plan and facilitate multi-disciplinary workshops to involve and align the design team and

stakeholders on experience opportunities

Skills Required

Firm understanding of the user-centered design process

Knowledge of human factors and usability considerations, including ADA compliance/guidelines

Experience in generative and evaluative research methodologies, data collection and analysis

Ability to apply selected research methods

Understanding of specialized UX skillsets (e.g., experience strategy, interaction and visual design,

content strategy, front-end UI development)

Knowledge of latest trends and UI conventions in the digital space

Strong understanding of the usability differences between pervasive devices and platforms (e.g.,

smart devices, phone, tablet, desktop, Android and IOS)

Comfort with ambiguity early in projects

Strong organization, facilitation, collaboration and problem-solving skills

Core critical thinking skills, including observation, interpretation, analysis, inference, evaluation,

and explanation

Excellent written, verbal and visual communication skills, including the ability to visualize key

research insights/data

Proficiency with Adobe Creative Suite

Bachelor's degree in Human Factors, Human-Computer Interaction, Psychology, Cognitive

Science, Design or equivalent related experience

Minimum 3 years of experience in the field of design research and/or usability

Minimum 3 years of experience facilitating in-depth interviews, focus groups, usability studies

and/or design workshops

Ability to work on multiple projects concurrently, demonstrating a mature ability to prioritize and

manage time

Ability to develop working relationships with individuals at all levels of an organization

Strong desire to improve the lives of others


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