UX Design Researcher

Posted on:
June 7, 2022

As a Barclays UX Design Researcher, you will be an experienced investigator capable of assisting with research activities internally and externally, helping engage project teams and others with research. The role will involve assisting with planning, running research projects to support the creation of beautiful, useful, innovative products for our 25m UK customers.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application process

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

β€’ Ensuring a customer voice is at the heart of everything we do, working with senior researchers to engage Designers, Product Owners and other key stakeholders in user-centred design process

β€’ Highlighting the importance of design research and the value it brings to product and service development

β€’ Contributing to joining the dots between projects and teams to share research and build efficiency and knowledge

β€’ Performing research initiatives, delivering customer insights and research to inform all stages of product and service development and delivery, with support from senior researchers

β€’ Defining appropriate research methods, planning and running research activities, and clearly articulating key findings to all stakeholders

β€’ Developing new ways design research can help shape propositions and products, comfortable to flex approach and ways of working, collaborating with different teams and agencies

β€’ Looking at new ways to innovate research methodologies and communicate findings, balancing the required rigor with fast paced product development.

β€’ You will be be part of helping develop the strategy to position Barclays at the forefront of digital banking experiences over the next 2-3 years

What we’re looking for:

β€’ Experience performing design research activities, with a portfolio of projects showing examples of your work, processes and impact

β€’ Experience of working with a range of research methods, for example: lab studies, expert evaluations, participatory design sessions, rapid prototyping, ethnographic research methods, survey development

β€’ Awareness of tools for both formative research and exploration and discovery, and evaluative research for testing and refinement of concepts, prototypes and other stimulus material

β€’ Ability to help others outside of research to understand different methods and help to build the best most knowledgeable teams. Empowering the whole design team, share expertise

Skills that will help you in the role:

β€’ Experience working with designers, developers, stakeholders or clients

β€’ Experience contributing towards timelines/priority lists

β€’ Awareness of designing UX/UI and/or Product Owner background.

Where will you be working?

We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy.

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