UX Design Researcher

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

‍Job Description

‍U.S. Bank is expanding the User Experience Design (UXDesign) team in support of our business transformation to a human centric experience. This is no “business as usual” group. In order to succeed, we need people who have high energy and aren’t afraid to dive in. We have multiple opportunities open for the UXDesign Researcher. This is a great opportunity to bring brilliant digital experiences to our customers in helping to ensure U.S. Bank is central to our customers wherever they go!Responsibilities include:

• Conducts and delivers UXDesign research work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment.
• Leads and crafts UXDesign research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners.
• Partners effectively with other UXDesign disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research.
• Derives measurable objectives against which UX research work will be evaluated for success.
  

Examples of Projects include:

Employee segment team

The Employee segment team was newly created in 2020. Focusing specifically on improving the experiences for all U.S. Bank employees, projects focus mainly on internal systems (sometimes external), the U.S. Bank intranet, DIY self-service applications, tech support portal, HR systems, Banker facing applications (including in-branch experiences and investment advisor applications). This segment is heavily oriented around service design and design thinking towards our approaches with solutions, looking for candidates with broad skillsets (more generalists than specialists). Most of the projects are web based, with potential mobile applications on the future horizon. Being a new space, team members have an opportunity to help shape, define, and grow the Employee Segment as we continue to mature and evolve.

‍The Sales and Onboarding Platform

The Sales and Onboarding Platform focuses on creating a consistent experience to focus on acquiring and onboarding new customers throughout all business lines. It provides a suite of reusable, common application, decisioning, and onboarding components. Unlike traditional business line-specific efforts, the Platform drives a “One U.S. Bank” user experience and establishes intuitive and efficient application, decisioning and onboarding experiences during the sales and onboarding process while saving the costs of duplicated efforts.

‍Global Treasury Management (GTM)

GTM is a team that works with medium- and large-sized clients. We create and manage the online banking platform called Singlepoint(SPT) that our corporate clients use to complete their business functions. $40+ billion dollars gets deposited into SPT every day. Our modernization efforts are focused on improving workflows across all areas of Singlepoint as well as introduce opportunities for automation. In addition to the day to day corporate banking needs, GTM also has teams that focus on new innovative products for our corporate clients.

‍This role has multiple levels, open to candidates with 3 to 8 years minimum experience in UXDesign Research. The successful candidate will be hired for the level of the position that aligns with their experience.

‍UXDesign Researcher

Basic Qualifications

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Three to five years of UX design research experience
  

Preferred Skills/Experience

• Familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs
• Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
• Familiar with agile project management and how UX research functions within it
• Demonstrated analytical, decision-making and problem-solving skills
  

UXDesign Senior Researcher:

Basic Qualifications

• Bachelor’s degree, with an emphasis on UX design research, psychology, Human Computer Interaction, social science or another relevant field preferred, or equivalent experience
• Five to eight years of UX design research experience
  

Preferred Skills/Experience

• Clear understanding of how to conduct, manage, and deliver UX design research work
• Very familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs
• Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
• Experience with agile project management and how UX research functions within it
• Demonstrated analytical, decision-making and problem-solving skills
  
  

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

‍Benefits:

‍Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.

‍EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

‍E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $99,365.00 - $116,900.00 - $128,590.00Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.