UX Research Intern

About The Program

‍Launch your career as a Rapid7 Placement Intern! Our placement interns are our future, from day one, our interns are treated as valued members of their team. As part of our Placement Program, you'll have the opportunity to have intimate conversations with key business leaders, receive guidance and support from our mentorship program and build a global network with other interns. You'll also receive support from our emerging talent team as you continuously refine and reflect on your broader career goals through your time in this program.

‍About The Team

‍Rapid7 is seeking a curious, resourceful, and motivated UX Research intern to help us create thoughtful end to end experiences that drive customer outcomes and help them achieve their cybersecurity goals. You will have the opportunity to work with our distributed team of talented UX designers, UI designers, UX writers, UX engineers and UX researchers.

‍What is a UX Researcher?

‍If you are studying in the field of design, psychology or social science, chances are you've had to consider, observe and understand peoples' behavior, needs or motivations as part of your projects and coursework.One of the first steps in designing a new product, or improving the user experience of an existing product, is to start thinking about your users. That's where a UX Researcher plays a vital role. Instead of making best guesses based on opinions and subjective experience, you'll start to ask questions and gather evidence that will help answer questions in a data-driven way.A UX Researcher uses a range of research methods to collect data, including surveys, interviews, field studies and analytics tools to learn more about users, helping to inform the product design process and ultimately, satisfy their needs.

‍About The Role

‍We are looking for a curious, motivated and creative thinker who can ask tough questions, challenge assumptions and help shape the direction of what we build and how we build it.As a UX Research Intern you will help our teams understand our customers' needs. You will help select the best research methods to uncover our customers needs, help to validate our design assumptions and synthesize research findings into actionable insights that help support design decisions.You will become a champion for our users, helping to understand and solve their most complex cybersecurity problems.

‍In This Role, You Will

• Develop comprehensive research plans that will empower you to use data and collect insights to support design decisions
• Collect and analyze user behavior through product analytics, surveys, interviews and experiments
• Work with designers, product managers and engineering teams to identify and translate complex technical and business requirements into research
• Communicate research findings to diverse audiences through written reports and in-person presentations
• Learn how researching our customer needs impacts product development
  

The Skills You'll Bring Include

• Excellent communication and interpersonal skills - to get to the heart of what we want to learn and help our teams understand the needs of our customers. You're confident about your use of both written and spoken language and are used to explaining things in simpler terms
• Research and subject matter skills - you have some previous experience in doing quantitative or qualitative research with people as part of your degree or are working towards a degree in Human-Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science
• Problem solving - you like to think big and discover new ways of doing things rather than accepting the status quo
• You're passionate about learning - you don't shy away from complex or unfamiliar subject matter and you know how to ask the right questions to clarify and learn.
• Experience working with survey tools, Google Analytics or other research tools and analytics products is beneficial but not essential
  

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

‍About Rapid7

‍Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.