DoorDash’s mission is to disrupt the future of delivery logistics. We operate in a unique three-sided marketplace: balancing the needs of Consumers, Dashers, and Merchants. We are proud to have become the top food delivery service in the US, and are quickly expanding our services beyond food delivery, and also tapping into multiple international markets.
At DoorDash, the needs of all of our customers are at the forefront of the product strategy. We deeply believe that the best customer experience is synonymous with the success of our business in the long run. The User Experience Research team plays a pivotal role, discovering high-impact insights that enables DoorDash to build delightful products that solve our users’ — Consumers, Merchants, and Dashers — problems. This is where you come in.
UX Research informs all aspects of the product lifecycle, from product strategy and problem definition to iteration and evaluation. Our team’s focus is on defining and prioritizing problems. When the problem space is well-defined, testing solutions is more objective. We partner with product and design to test solutions early and often, ensuring better product-market fit.
The User Experience Research Team is seeking an experienced UX Research Lead for the following teams.
Dasher Experience: DoorDash drivers (A.K.A. Dashers) are at the heart of the company’s logistics business. The team’s mission is to help Dashers reach their financial goals through flexibility and stability. As a UX Research Lead on the Dasher team, you will have an impact on the millions of driver’s experience throughout the lifecycle, from onboarding, scheduling, and delivery to tracking earnings and ratings.
New Verticals: The New Verticals team is in charge of enabling DoorDash to offer and deliver goods beyond food; like groceries, convenience, essentials, pharmaceuticals, retail, and more. The team’s end goal is to do for last mile logistics what AWS did for cloud computing -- enable any third-party business to plug into our platform and have their items delivered, on-demand, anywhere in their city. As a UX Research Lead, you will help the team make the right decisions to define the strategy and inform the roadmap for these new verticals.
DoorDash's research team is still small but mighty, which means you’ll get to shape the research culture and process from the ground up and get to drive big and meaningful product decisions.
The ideal candidate will be comfortable operating at highly strategic and tactical levels, switching between them effortlessly. You will have a track record of leveraging insights to build consensus with large cross-functional teams and of building trusted relationships with senior product leaders.
What We're Looking For
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DoorDash is a technology company that connects customers with their favorite local and national businesses in all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.