UX Research Lead

Malaysia, Kuala Lumpur
Posted on:
November 19, 2021

Exness is one the leading CFD brokers globally with a strong presence in markets across Asia, Africa & LATAM.

Our online & mobile application platforms form the backbone to our business as a means of service delivery as well as differentiation.

We are looking for an experienced UX Researcher who will be able to

  1. In the short term (<6m) - hit the ground running in terms of taking on & executing current UX research requirements from the business
  2. In the medium term (6m-1yr) - develop & implement best in class systems & processes to undertake UX researches
  3. In the long term (>1 yr) - recruit & develop a team of UX researchers

set up and lead a world-class UX research team

Key Responsibilities

- Work closely with cross-functional teams to identify & execute research

- Conduct research using a wide variety of methods, and interpret analysis through the lens of

UX, HCI, and social science

- Work cross-functionally with design, product management, content strategy, engineering and


- Communicate results and illustrate suggestions in compelling and creative ways

- Facilitating the product vision by researching, conceiving, sketching, prototyping and user-

testing experiences for digital products


- Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines

- Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)

- Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance, and feedback research, etc.)

- Business expertise: ability to understand business drivers and provide research consultation

- Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights

- Synthesis expertise—ability to get to the “so what”; surfacing fresh insights and opportunity areas from research

- Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies

- Entrepreneurial and curious mindset, strong communication and interpersonal skills

- 4-6 years of proven experience conducting/leading Design Research/ User Experience Research efforts

Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred

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