Indeed

UX Research Manager, SMB

Company:
Indeed
Location:
🇺🇸
Austin, TX
Posted on:
November 4, 2020

Our mission:

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team:

We are a rapidly-growing, fast-moving, highly-capable UX team building the most popular job site on the planet. Our designers work in Seattle, San Francisco, Austin, Tokyo and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face hiring and getting hired. Most importantly, our team is expected to deliver results, and be able to demonstrate the impact our changes have on our business.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentives, an open Paid Time Off policy, and many region-specific benefits.

Austin Base Salary Range: 141,000 - 181,000 USD per year

Your job:

As the UX Research Manager, you will lead a team of qualitative researchers and research coordinators who work with cross-functional product teams as they plan, design, build, deploy, and refine Indeed products for Employers. You will collaborate with the leadership team to define the vision for the UX Research team and be responsible for informing long-term strategy and refining product experiences for near-term delivery. Come work for a company that values creativity, diversity and integrity.

Responsibilities.

  • Manage, mentor and develop the abilities of 4 to 5 UX Researchers who support our growth product team.
  • Manage, mentor and develop the abilities of 2 to 3 Research Coordinators who support the Research team with recruiting, tool management, and project management.
  • Guide researchers on the design and execution of qualitative studies across the product development lifecycle to identify opportunities to capture deeper and more actionable insights.

Connection

  • Collaborate with senior stakeholders to understand business opportunities and to identify and prioritize projects for the UX research team.
  • Collaborate with peer Research Managers from other parts of the business to identify connection points and build out a holistic understanding of different user types and their needs and expectations.

Strategy

  • Collaborate with leadership to define UX research strategy and oversee the execution of generative and evaluative research that supports the design and development of employer products.
  • Find creative and compelling ways to share and evangelize research and customer insights across the company.
  • Set goals, measure success of research projects, and implement ways to continually improve.
  • Forecast resource needs and grow the team to provide necessary capabilities and expertise.

About you:
Requirements.

  • 7+ years of hands-on experience as a UX researcher in a product development context.
  • 3+ years of experience managing and developing a UX Research team
  • Expertise in qualitative research and knowledge of quantitative methodologies; able to determine and execute the right research method for the question at hand
  • Deep knowledge of a wide range of generative and evaluative research methods and proven experimental design and/or A/B testing skills
  • Track record of discovering, synthesizing, and socializing actionable insights that have influenced real product decisions and produced business impact
  • Expert in study design; able to maintain methodological rigor, while staying flexible and adjusting to changing timelines or priorities.
  • Excellent communication, negotiation and collaboration skills
  • Excellent coaching and mentoring skills
  • International research experience is a plus
  • Bachelor’s degree required but graduate degree preferred in design, psychology, business, human factors, cognitive science, computer science, human-computer interaction (HCI), related field, or equivalent experience

At the core of our culture is a commitment to serving our users. We can embrace disagreement because we’re always united in doing what’s best for customers. We can take risks and make mistakes because we’re constantly testing, learning, and improving. Our people bring a wide range of perspectives, experiences, talents, temperaments, and backgrounds to the table, and bring their whole selves to work.

Indeed is a conversation about jobs, companies, salaries, skills, locations, benefits, culture, your past jobs and your bright future. Being a part of our design community, you’ll be shaping the conversation we have with millions of people and building something that shows up in a meaningful way in the lives of job seekers and employers.

You'll be working on something that matters.
Finding a job is an emotional experience, and finding a good job directly impacts the quality of people’s lives. Not only financially; people spend about as much time with who they work with as the people they love. You'll directly contribute to the well being of everyone who uses our products.

If you are genuinely interested in helping make products that people love to use, treat them with respect, help them achieve their goals, and want to help us continue to build a sustainable business, we look forward to hearing from you.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: [1] http://indeedhi.re/IndeedBenefits

View Indeed's Applicant Privacy Terms: [2] https://www.indeed.com/legal/applicant-privacy

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