UX Research Operations Coordinator

United States
Posted on:
January 14, 2022

As the UX Research Operations Coordinator, you will build relationships throughout Hyland and recruit end users across the Hyland portfolio to participate in UX research. You’ll schedule and coordinate research activities to keep us organized and ensure our insights are easy to find and consume by the entire org. Best of all, you proactively look for opportunities to make the UX research team more efficient. You’ll learn the role of a junior UX researcher, as well

Why join the Hyland UX team?

  • Fully remote position with an excellent, global group of researchers and designers
  • Competitive, industry-benchmarked compensation
  • This position has ample opportunity to learn, grow, lead, and advance, including funded professional development opportunities each year

What you bring:

  • Enthusiasm and energy for building relationships with a wide range of people. You love meeting new people!
  • Organization: You are a natural project manager, keeping your teams on track and documentation organized
  • Eagerness to learn: In this role, you’ll get to act as a junior UX researcher from time to time as well as help us with data organization and analysis in Excel and other tools.
  • Bonus points if you have data analysis or advanced Excel skills

What you will be doing

  • Coordinate daily department activities to maximize team efficiency and achieve team established goals
  • Provide support to team members including staff travel arrangements, and expense and time tracking
  • Schedule research activities, prepare agendas, and coordinate applicable activities
  • Liaise with other areas to resolve information or project requests by department staff
  • Perform data collection, analysis and reporting for decision making purposes
  • Assist with the creation and editing of routine correspondence, spreadsheets and presentations
  • May interact with clients to obtain information and verify schedules, and for other relevant activities
  • Taking phenomenal and organized notes
  • Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

What will make you successful

  • Experience in a relevant role
  • Proficient with Microsoft Office Suite
  • Attentive to department needs as demonstrated by rapid and high-quality responsiveness to requests
  • Strong interpersonal skills; maintain solid rapport with team members as well as maintain professionalism with those outside of department
  • Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
  • Keen attention to detail
  • Excellent organization skills, with ability to successfully manage multiple tasks
  • Demonstrated success at maintaining high personal work standards
  • Demonstrated ability to handle sensitive information with discretion and tact
  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Bonus points if you can:

  • Write SQL queries
  • Visualize data
  • Enjoy stats
  • Work with NLP tools to perform support ticket analysis
  • Whip up a lovely presentation deck
  • Proofread

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time.

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us! Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Due to Hyland’s status as a federal contractor, as of January 4, 2022, all US-based employees must be fully vaccinated against COVID-19, unless a medical or religious exemption is approved. Proof of vaccination status or exemption documentation will be required on your first day of employment.

U.S. Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program. Find out more by going to https://www.hyland.com/en/careers/life-at-hyland.

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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