UX Research Recruiting

Austin, TX
Posted on:
January 10, 2022

Senior Process Associate – Austin, TX - Remote

User Experience Research Recruiting Coordinator

In the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

As a UX (User Experience) Research Recruiting Coordinator, you will work closely with the UX researchers to plan, recruit, and schedule potential research participants for a wide range of UX studies. The coordinator will be responsible for the recruitment of research participants for multiple projects that encompass a wide variety of products and services. You will be supporting multiple researchers at once recruiting potential research participants to ensure the success of their studies. Creative problem solving and lead generations are essential to being successful in this role.

The coordinator will need to be familiar with Mac OS, Google Suite, and must be able to work with large datasets in spreadsheets. A successful research recruiting coordinator will be organized, detail-oriented with good time-management skills, and able to maintain professional and friendly participant and researcher relationships. Outstanding written and verbal communication skills are required, as the coordinator will be in constant communication with both participants and researchers.

Your Responsibilities Will Include But Are Not Limited To

  • Source, screen and recruit research participants for UX studies
  • Partner and collaborate with UX researchers to identify key participant requirements
  • Curate participants to ensure a high quality sample pool for the researchers
  • Manage calendars, timelines, scheduling details, and logistics for multiple UX studies
  • Track and analyze participant activity and document in our database
  • Network with potential participants to generate new leads

Location for this position is Austin, TX.



  • High School Diploma or GED Equivalent
  • At least 1 year of experience relating to the job description


  • Experience in customer support, data entry, research and/or research recruiting for a technology company
  • Problem solving abilities
  • Bachelor’s degree
  • Ability to work with large data sets in spreadsheets
  • Professional written and verbal communication skills
  • Analytical skills

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

COVID-19 Considerations

Vaccination required. Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

Work Remotely: This role is based out of Austin, TX and is temporarily remote until company’s decision to return to office.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us

Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 33 delivery centers across 14 countries. We employ over 44,443 people from over 110+ nationalities, as of Dec, 2020.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

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