Nordstrom

UX Researcher 2

Company:
Nordstrom
Location:
🇺🇸
Los Angeles
Posted on:
April 20, 2021

About the job

Job Description

As a UX Researcher 2 you’ll work with stakeholders (designers, content strategists, product managers, business owners, engineers) to define research needs for small to mid-sized projects for our customers and employees. This will include planning and conducting research; analyzing and presenting findings; and strongly advocating for the user during all phases of the feature/product design process. You are a system-level thinker and an expert across a wide range of standard methodologies, but are not limited by them and can develop original research to tackle complex issues that arise.

A day in the life…

  • Proactively identify research opportunities to drive the progression of the program
  • Extract actionable research questions from the project team, and identify or invent the correct methodology to address them
  • Evaluate existing or proposed functionality across a variety of platforms (e.g. desktop, smart phone, tablet, POS devices)
  • Conduct generative research to inform the product’s direction
  • Map, write and maintain process and/or system documentation for research initiatives
  • Manage the testing process, including acquiring any necessary assets and collaborating with external vendors
  • Translate user needs into effective, valuable solutions
  • Communicate user experience considerations to various partners
  • Work with other groups to ensure solutions are customer-centric

You own this if you have…

  • Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology or a related field (Master’s preferred)
  • 3+ years’ experience planning and conducting user research
  • Demonstrated fluency in a wide variety of user research methodologies (e.g. usability studies, interviews, diary studies, heuristic evaluations, task analysis, site visits, surveys, etc.)
  • Fluent with usability practices and theory
  • Experienced with using moderated and unmoderated remote testing software preferred
  • Experienced in using editing software for making video clips preferred
  • Experience with Agile development process preferred

We’ve got you covered…

Benefits

Nordstrom is proud to offer a variety of benefits to support employees and their families, including

Our employees are our most important asset and that’s reflected in our benefits.

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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