Workday

UX Researcher

Company:
Workday
Location:
🇩🇰
Copenhagen
Posted on:
July 16, 2021

Do what you love. Love what you do.


At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team

UI/Human Factors Engineer (User Interface): Creates, evaluates and modifies prototypes to support evolving hardware and software application development. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Develops and applies software design/usability processes in the investigation of technical problems. Provides product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user requirements and internal structures for product in development.

About the Role

As a UX Researcher at Workday you will create empathy and understanding around our users needs to convey to the wider team of designers, product managers and engineers.

In this role, you will be working on the Peakon platform, across product teams, and help them build features for their specific personas and periodically be fully embedded into specific product teams where research is needed for a given quarter. Together with the PMs you and the UX Research team help identify knowledge gaps for any given project and based on these you will collaborate with a senior researcher on research planning, execution, analysis and synthesis. Furthermore you will work in partnership with the UX research team thinking holistically about the user experience across the Peakon platform.

Responsibilities

You will mainly work together with a senior UX Researcher on projects. During those, we expect you to take part in:

  • Research planning: collaborating with the UX research team to formulate assumptions and hypotheses, identifying analysis metrics, choosing the appropriate methodology for the desired research outcome, producing research guides etc.
  • Research studies: using user interviews, surveying, focus groups, field studies, prototyping and testing etc.
  • Analysis and synthesis: qualitative and quantitative user behavior from analytics data
  • Collaboration with designers, product managers, leadership and sales to turn insights into product recommendations
  • Research insights delivery: with clear recommendations to the wider team
  • Help designers and product managers with use best practices for user research
  • Maintain a UX improvements backlog together with the UX Research team
  • Updating our personas, user journey maps with new project insights and making it available to the wider product team
  • Conducting competitive analysis and market research
  • Keeping up to date with UX research best practices and new research tools

About You

  • 2+ years of relevant work experience
  • Balanced experience with qualitative and quantitative user research methodologies, spanning the product development life cycle
  • Great communication, interpersonal and written and spoken communication skills
  • Preferably experience working with or in a B2B SaaS company, but not required

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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