We're looking for a curious and empathetic UX researcher to get to know our users at a deeper level. You'll be working with a cross-collaborative team to deliver features that not only solve our user's problems but help create a product that they love.
Tumelo is an investor-backed, impact-driven, financial technology firm. In our vision, a decade from now, every investor will be empowered to use their shareholder rights.
We believe the modern shareholder ownership system is broken. Trillions of pounds are invested every year by people who don't even know what investment means, where their money is going, how it affects the world or their financial outcome, or what they can do about any of that.
We believe investors in the stock market (pension members, retail investors and asset owners, like trustees) should be aware of and connected to the companies they are invested in; should have influence and a voice at those companies; should have access to their shareholder rights. We believe big companies have the power to break or make our planet. What shareholders demand, and hold them accountable for, really matters.
Big change takes time but we are patient and ambitious in equal measure; influencing the system, building a movement, empowering the world. Our mission is to build and scale the technology to make that possible.
We partner with UK's largest investment and pension platforms, empowering them to provide their investors with transparency over the companies they own and a shareholder voice on issues they care about, whether that be gender equality, human rights or climate change. We build APIs and beautiful user interfaces to deliver a totally unique user experience. We give platforms better engagement, acquisition and retention, coupled with the power to create a sustainable investment system for us all.
We're a close-knit, ambitious team. We're based mostly in and around the South West. We work in an agile manner; championing transparency and flexibility while prioritising open communication. We love food, rounders, board games and team holidays (everything from canvas painting to cliff jumping in Devon).
The purpose of this role is to support the product development team to create a product that our users love. You'll be doing this by feedinguser-driven and evidence-based insights into the design and development process from concept development to final release.
The role objectives are to:
To reach these objectives you will:
We have industry-leading customers who love our product; heaps of energy; and the opportunity of a lifetime lying ahead of us (see this article about us from the CEO of Aviva Investors). With that in mind, we are looking for someone to work at the heart of our product development team, to understand users to their core so we can build the right product that our users love and our stakeholders know they do.
It takes all kinds. We are trying to build a team that can conquer every challenge, speak every language, and understand every user. We have an ambitious mission to change the world so we hope to lead by example with a diverse and inclusive team that reflects the world we want to see. For the time being, you must have the right to work in the UK.
These are desirable rather than essential criteria. We welcome applications from people who do not have all the listed criteria but think they have what it takes and a willingness to learn by doing.
If you're such a superstar, we recognise you can probably work anywhere you want to. But working here, you'll grow more than you would anywhere else; you will join a team who will appreciate you every day; your contributions will genuinely change our business outcome; and you will be proud to make a lasting, positive impact on the global investment system. And with that, we hope to hear from you!
There's plenty of work for this role to be full time, but if you need something different please apply anyway. Tumelo has a super flexible working culture: the team is online and available from 10 - 3, Monday - Friday (save for lunch or sport breaks) and can work whenever they like outside of that. We have office space in Bristol that gets used regularly but coming in is totally optional. All we ask is that everyone comes together once per month, usually in Bristol, for a team social and strategy day (arranged well in advance and especially fun).
We have a super flexible culture and our team have lots of different things going on outside of work that we want to help them balance. However, as you might expect at a fast-growing start-up, it's high adrenaline and hard work here.
Our culture is very autonomous and you'll be empowered to work on what and how you like to generate results. If you're self-determined and want to be accountable to your team, instead of a line manager, this role is for you.
There will be opportunities to ask questions throughout. If Tumelo sounds a bit like you and if you are excited to ride this rollercoaster alongside us, then please apply!
Start date: ASAP