Tumelo

UX Researcher

Company:
Tumelo
Location:
🇬🇧
Bristol, England
Posted on:
August 12, 2021

We're looking for a curious and empathetic UX researcher to get to know our users at a deeper level. You'll be working with a cross-collaborative team to deliver features that not only solve our user's problems but help create a product that they love.

What we believe

Tumelo is an investor-backed, impact-driven, financial technology firm. In our vision, a decade from now, every investor will be empowered to use their shareholder rights.

We believe the modern shareholder ownership system is broken. Trillions of pounds are invested every year by people who don't even know what investment means, where their money is going, how it affects the world or their financial outcome, or what they can do about any of that.

We believe investors in the stock market (pension members, retail investors and asset owners, like trustees) should be aware of and connected to the companies they are invested in; should have influence and a voice at those companies; should have access to their shareholder rights. We believe big companies have the power to break or make our planet. What shareholders demand, and hold them accountable for, really matters.

Big change takes time but we are patient and ambitious in equal measure; influencing the system, building a movement, empowering the world. Our mission is to build and scale the technology to make that possible.

What we do

We partner with UK's largest investment and pension platforms, empowering them to provide their investors with transparency over the companies they own and a shareholder voice on issues they care about, whether that be gender equality, human rights or climate change. We build APIs and beautiful user interfaces to deliver a totally unique user experience. We give platforms better engagement, acquisition and retention, coupled with the power to create a sustainable investment system for us all.

We're a close-knit, ambitious team. We're based mostly in and around the South West. We work in an agile manner; championing transparency and flexibility while prioritising open communication. We love food, rounders, board games and team holidays (everything from canvas painting to cliff jumping in Devon).

Our Values:

  • We do our best work to achieve our vision
  • We pull together to achieve more for users & customers
  • We are masters of prioritisation
  • We adapt relentlessly
  • We give each other feedback to move each other forwards
  • We trust each other to drive towards success

The Role

The purpose of this role is to support the product development team to create a product that our users love. You'll be doing this by feedinguser-driven and evidence-based insights into the design and development process from concept development to final release.

The role objectives are to:

  • Advocate for the user and bridge the gap between our community and our business.
  • Work with our UX team to deliver creative solutions to UX challenges.
  • Co-ordinate and structure in-person and online user interviews to test concepts in every sprint.
  • Have a deep understanding of user-centered design principles.
  • Champion UX across the business and enable others in the business to take part in or run user research sessions when needed.

To reach these objectives you will:

  • Be innovative in your approach to the role.
  • Share research insights and related design rationale to the product team via Dovetail (our insights repository), Zeplin (our design library), collaborative discussions and Sprint Demo presentations.
  • Work closely with our collaborative product team including our Product Manager, UX Designers, Content Writers and Software Engineers.
  • Predominantly work on qualitative research where you will have a breadth of experience across different methodologies. Experience in quantitative research is a plus as our user base continues to grow.
  • Design discussion guides, coordinate recruitment (internally or with third-party recruiters), conduct interviews, analyse results and share insights promptly with the team.
  • Consider alternative research methods to get answers to our questions quickly and effectively.
  • Frame user problems and stories.
  • Map out user journeys.
  • Research user and stakeholder personas and archetypes.
  • Lead and participate in ideation and concept development workshops.
  • Collaborate with our UX Designers to develop initial concepts into high-fidelity prototypes with best design practice, accessibility, usability and brand alignment.
  • Support moving from design to live market environments as quickly as possible, focusing on user feedback.
  • Demonstrate an understanding of the required GDPR issues surrounding recruitment and research. Proactively manage this across the business for research-related activities including use of consent forms, careful handling of data.
  • Keep on top of industry standards.

We have industry-leading customers who love our product; heaps of energy; and the opportunity of a lifetime lying ahead of us (see this article about us from the CEO of Aviva Investors). With that in mind, we are looking for someone to work at the heart of our product development team, to understand users to their core so we can build the right product that our users love and our stakeholders know they do.

Who you are:

  • You are an exceptional individual who encapsulates our company values.
  • You are empathetic and a real people person.
  • You are passionate about user experience, research and design.
  • You are highly organised.
  • You're a self-starter; not afraid to get stuck in or get your hands dirty.
  • You have an entrepreneurial, problem-solving spirit.
  • You flourish with autonomy and independence.
  • You can multi-task; handle high pressure and tight deadlines.
  • You are a great listener and always follow through.
  • You are a confident communicator and you know the power of good communication; your spoken and written English is brilliant.
  • You have the flexible attitude required in a start-up environment, and the capacity and willingness to learn and adapt relentlessly.
  • You are not afraid to ask for help when you need it.
  • You inspire trust and invest in long-term relationships.
  • You can reflect and dream big.
  • You are passionate about social or environmental issues.
  • You love to get feedback and are proactive about giving it.

It takes all kinds. We are trying to build a team that can conquer every challenge, speak every language, and understand every user. We have an ambitious mission to change the world so we hope to lead by example with a diverse and inclusive team that reflects the world we want to see. For the time being, you must have the right to work in the UK.

Desirable experience:

These are desirable rather than essential criteria. We welcome applications from people who do not have all the listed criteria but think they have what it takes and a willingness to learn by doing.

  • Experience with video production to capture great user quotes for marketing and internal research purposes.
  • Experience with UX writing for digital products.
  • Experience with thought-leadership - blogs, presentations.

Why Tumelo?

If you're such a superstar, we recognise you can probably work anywhere you want to. But working here, you'll grow more than you would anywhere else; you will join a team who will appreciate you every day; your contributions will genuinely change our business outcome; and you will be proud to make a lasting, positive impact on the global investment system. And with that, we hope to hear from you!

The finer detail:

Compensation

  • £25k - £40k. Salary is dependent on experience, however if you fall outside of this bracket and think you can make an important contribution to Tumelo's growth please do still apply - we are open to all types of applicant and will assess each person individually.
  • Generous company share scheme - we are all owners of Tumelo and beneficiaries of our collective success
  • 5% employer pension contribution
  • Flexible holiday policy - 33 days including bank holidays

Working culture/location

There's plenty of work for this role to be full time, but if you need something different please apply anyway. Tumelo has a super flexible working culture: the team is online and available from 10 - 3, Monday - Friday (save for lunch or sport breaks) and can work whenever they like outside of that. We have office space in Bristol that gets used regularly but coming in is totally optional. All we ask is that everyone comes together once per month, usually in Bristol, for a team social and strategy day (arranged well in advance and especially fun).

We have a super flexible culture and our team have lots of different things going on outside of work that we want to help them balance. However, as you might expect at a fast-growing start-up, it's high adrenaline and hard work here.

Our culture is very autonomous and you'll be empowered to work on what and how you like to generate results. If you're self-determined and want to be accountable to your team, instead of a line manager, this role is for you.

Application details

Recruitment process:

  • Initial application (see below)
  • Technical interview (30 mins)
  • Technical Task (:3 hours)
  • Task presentation & self-evaluation (30 mins)
  • Values-based interview (45 mins)

There will be opportunities to ask questions throughout. If Tumelo sounds a bit like you and if you are excited to ride this rollercoaster alongside us, then please apply!

Start date: ASAP

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