Sprinklr

UX Researcher

Company:
Sprinklr
Location:
🇺🇸
Portland, OR
Posted on:
August 13, 2021

About the job

As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.

Sprinklr is looking for a pre-sales Senior Solutions Consultant who will partner with Sales on our commercial and enterprise accounts. Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.

What You'll Do

At Sprinklr, we strive to celebrate our users in everything we do. We are seeking a UX Researcher with a passion for understanding user needs and motivations, as well as the ability to empathize with people from all roles, industries and backgrounds. The ideal candidate understands that technology interactions can affect our work day, personal life and overall happiness. Thus, they will be an enthusiastic, fearless advocate for our Sprinklr users by converting their needs and desires into actionable insights and impactful solutions.

As an integral part of our Design team, you will serve as a champion for our end users throughout the design and development process. Leveraging research methodologies, you will interact directly with users from the world’s leading companies to develop a strong comprehension of their daily tasks and end goals. You will work closely with Sprinklr’s talented pool of designers, product owners, and engineers to translate user insights and feedback directly into our products. Throughout the fast pace of software development, you will consistently ground us with your deep knowledge and understanding of the users to help create products they trust and love.

The Sprinklr Design team is tasked with designing the world’s most loved enterprise software. Find out more about what we do at https://sprinklr.design/

Responsibilities:

  • Collaborate with designers, product owners, engineers and fellow researchers to prioritize research needs and opportunities in a fast-paced environment
  • Host and facilitate research sessions with Sprinklr’s rich user base, including all role levels, industries and geographical regions
  • Develop strong understanding of Sprinklr user personas, workflows and behaviors to represent users throughout design process
  • Analyze and distill user feedback into actionable insights to inform product and design decisions
  • Identify, implement and iterate new research methodologies as Sprinklr’s UX Research operations continue to evolve

Qualifications:

  • Bachelor’s Degree in Psychology, Sociology, Human-Computer Interaction, Information Science, Design or related field
  • ~2 years UX Research/Design or relevant industry experience
  • In-depth knowledge of UX Research + Design principles and methodologies
  • Strong written and verbal communication skills, including confidence corresponding with senior stakeholders and high-profile customers
  • Ability to work in fast-paced, ambiguous environments against software release timelines
  • Ability to collaborate and build relationships with fellow team members and stakeholders
  • Curious, empathetic mindset, including intuition to ask effective questions to receive actionable feedback
  • Strong problem-solving and critical thinking skills


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