Cardinal Health

UX Researcher

Location:
🇺🇸
Ohio, United States
Posted on:
September 2, 2021

*This position is based remotely from home*

The Cardinal Health Pharma ecommerce team is looking for a UX Researcher to help us take our ecommerce platform to the future and beyond. We are looking for a passionate researcher and team player who will be part of a massive digital transformation effort. The UX Researcher will be responsible for uncovering any and all unmet and unstated needs of our users and establishing and maintaining a constant, growing and evolving customer feedback loop.

Accountabilities:

The UX Researcher will help uncover and define user needs, analyze data gather through various research methods and analytics and validate whether or not digital transformation efforts are meeting the needs of our users. The UX Researcher will work directly with the entire product team across multiple squads to prioritize and specify features to deliver great new experiences.

On day one you will know how to:

  • Identify the proper research methods needed to best meet the needs of the goals of the problems we are trying to understand
  • Conduct or support primary user research studies with business stakeholders and users to gain user insights around met, unmet, stated and unstated needs
  • Conduct or support secondary research efforts including analytics, user recordings and feedback, survey results, customer service call logs, internal usage reports, and others
  • Validate concepts and prototypes to uncover additional insights and opportunities
  • Translate research data gathered into actionable recommendations that help inform future efforts and can deliver recommendations to business partners and leaders in a consumable and delightful manner
  • Define user research methods that most effectively inform strategic direction on future and current transformation efforts
  • Are familiar with and have used a variety of unmoderated online research tools but are just as comfortable in a moderated setting
  • Partner with a digital product team working with UX, UI, product, customer support, technology and other internal business partners

After 90 days you will:

  • Have started to establish yourself as the go-to person on the team for all things related to user research, user behaviors, best practices in conducting the right research methods to gain the most insightful user data
  • Have participated in several design sessions to help inform squads of the needs of the user
  • Have participated design reviews with your teams to provide relevant feedback
  • Have (or have started to) aggregate, analyze, share and communicate findings and insights to inform recommendations on the best digital experiences our customers want and need
  • Have built/or supported the build of a database of user behaviors, triggers and other data points that can be easily extracted to support design decisions
  • Be collaborating with strategic VOC partners and corporate customer insights team on strategic direction to best measure customer sentiment

A year from now you will:

  • Have learned enough about our complex business and systems to be able to articulate what you do and why it matters
  • Be the go-to person on your team for all things related to user research, user behaviors, best practices conducting the right research to gain the right insights for your projects
  • Have conducted several complete research initiatives that have effectively informed strategic direction on future and current transformation efforts such as concept testing, user testing, competitive analysis, persona building, task analysis, user story creation and user experience mapping
  • Have formed meaningful relationships across squads and disciplines in the organization through deep collaboration within your product team, with stakeholders, marketing, analytics, online merchandising, IT and other business partners
  • Have informed A/B and multi-variate testing, surveys, interviews and other user studies based on research conducted or provided
  • Have visited with many of our customers across all the classes of trade

Qualifications:

  • Provide a digital portfolio (demonstrating professional research and problem-solving skills)
  • Bachelors degree or higher degree in HCI, UX research, cognitive science or other relevant human disciplines, highly preferred
  • 3+ years of experience conducting, analyzing, and communicating user research findings and insights
  • Expertise in understanding the right methodologies for uncovering user needs and product opportunities
  • Can demonstrate having conducted and/or utilized moderated and unmoderated testing methods and tools to gain insights from users
  • Travel when needed (~20%) in the future
  • Have created and presented your work in multiple formats, in particular slide format (think Powerpoint primarily) to upper management, stakeholders and other business partners in a consumable and enjoyable manner
  • Have an understanding of human centric design principles and are passionate about user experiences
  • Adaptable to change and are deeply passionate about the user and their experiences, we want people who love to learn new things and challenge themselves
  • A Covid-19 vaccination is required in order to be employed in this position. This includes either:
  • 2 doses of the Moderna or Pfizer vaccine
  • 1 dose of the Johnson & Johnson vaccine

Bonus points for:

  • Skills with evangelizing human centric design methodologies and the purpose of each
  • Have worked in an agile or iterative work setting and enjoy co-locating with your entire team
  • Have a background in ethnography and/or cognitive science methods (ideal)
  • UX, UI or writing capability and portfolio to showcase
  • Understanding of digital accessibility
  • Design-thinking badge or coaching certification

Anticipated Pay Range: $78,800-$104,556Bonus Eligible:  NoBenefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD, etc

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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