UX Researcher

Chicago, IL
Posted on:
September 21, 2021

Estimated pay range

Actual pay may be different β€” this range is estimated based on User Experience Researcher in Greater Chicago Area at similar companies.

Base pay range

$51,100.00/yr - $93,800.00/yr

Company Description

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.

We believe that music makes the world a better place, which is why our mission is to make the world more musical. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.

Job Description

We are looking for a UX Researcher to help us tackle our users' most pressing challenges and uncover their unmet needs. As a UX Researcher you will be responsible for driving and executing research for the product squads with whom you collaborate. The insights you uncover while engaging with customers, internal users and partners will fuel the product team's passion for the problems they are solving. Do you want to be an integral part of Reverb's product team, helping teams use user insights to drive their work forward ? If so, this may be the role for you!

This is a full-time position reporting to the Director of Design and UX Research. We are open to remote hires within multiple states as well as candidates local to Chicago, IL [who are comfortable traveling to an office at least 2 days per week]. For candidates who will work remotely visit this link for a list of approved locations.


In this role you will:
  • Work with product managers, product designers, engineers and analysts across 2-3 product squads to generate rich, impactful insights
  • Collaborate with product partners to define the discovery and validation processes best suited to support rapid, iterative design and development
  • Help teams build the context needed for crafting new solutions
  • Own all aspects of research strategy and project planning for your squads, including defining audiences, identifying the appropriate research methods, recruiting users and scheduling research sessions
  • Synthesize research results and communicate findings in compelling ways that inspire teams and help product squads build confidence in their direction
  • Evangelize the impact of UX research and help cultivate a more informed, engaged, and empathetic organization


Ideally you'll bring:
  • At least 3 years of experience conducting UX research on digital products or services, and a track record of collaborating with product teams to plan and execute research studies
  • Clear understanding of common generative and evaluative research methods, including when and how to apply them during the product development process
  • Ability to think critically about user feedback in order to arrive at recommendations that deliver user-focused outcomes for the team
  • Experience effectively creating and presenting narrative driven write ups with clear and compelling recommendations
  • Naturally inquisitive, positive demeanor, empathy for users, and proven active listening skills
Additional Information


Some of our key benefits include but are not limited to the following

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units.
  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
  • Life, AD&D, and supplemental long-and short-term disability insurance
  • A matching 401(k)
  • A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays.
  • 18 weeks of gender-neutral parental leave for the birth or adoption of a child
  • Up to $7,500 reimbursement of adoption-related expenses
  • Paid sabbatical program
  • Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!


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