FanDuel

UX Researcher

Company:
FanDuel
Location:
🇺🇸
Atlanta, GA
Posted on:
September 27, 2021

About Fanduel Group


FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favourite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include:

  • FanDuel — A game-changing real-money fantasy sports app
  • FanDuel Sportsbook — America’s #1 sports betting app
  • TVG — The best-in-class horse racing TV/media network and betting platform
  • FanDuel Racing — A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
  • FOX Bet — A world-class betting platform and affiliate of FanDuel Group
  • PokerStars — The premier online poker product and affiliate of FanDuel Group

We’re looking for UX Researchers to join our UX & Design team in our Atlanta office, working on our Fantasy, Sportsbook, or Account & Wallet products.


What you’ll do


Join a fast growing UX & Design team, working on innovative new features and building upon the existing experiences that our customers love, maintaining our best-in-class status.

You’ll use qualitative & quantitative research techniques to understand our users, champion the customer by being their voice within the company, and work with teams across the organisation to share insights and enable us to create engaging user experiences. You’ll work on the important here-and-now projects being delivered, as well as some exciting future thinking projects.

You’ll work on projects with a lot of self-direction, or lead smaller projects. You’ll take on these projects with guidance and help, and be responsible for the research outcomes. The UX & Design team collaborate with product managers, engineers, commercial stakeholders and more to deliver great experiences. You’ll be an integrated part of the end to end product development process, influencing for the customer at all stages.

You’ll identify constraints with the projects, and work to overcome them. You’ll seek out feedback from the team, your manager, and stakeholders to inform research direction. You’ll contribute to project and team meetings, and you’ll showcase and discuss your work often.

You’ll attend recruiting events and help the team assess new candidates in our hiring processes. You’ll receive coaching in technical and behavioural skills, and develop your own coaching skills.


What you bring


You’re strong and capable in standard user research processes with 3+ year's experience in applied product research. You have a depth of technical understanding of research, and the maturity to identify appropriate methods for each project.

You’ve contributed to some shipped projects and can demonstrate the relevant research skills and collaboration within those projects.

You consistently produce high quality research and have a high level of empathy towards users goals and tasks. You can identify areas of improvement across a product, and makes recommendations for potential directions towards a solution. You have experience working with related disciplines where necessary to add more data to the research e.g. quantitative product data analysis and marketing insights. You are focused on making research digestible for all types of stakeholders and can clearly communicate the value of research at various stages in the product development life cycle. You are an expert moderator.

You clearly communicate direction rationale to peers and wider teams.

What to include in your application

  • Your resume and any extra info that’s relevant
  • At least one case study of a real world project. We want to see how you tackle a digital product/UX research problem and turn insights into actions. If you have a portfolio with multiple case studies is better. Demonstrate your qualitative research skills, product thinking, process, and communication skills. You can read a blog post about we look for in a case study. If you can’t share a case study with us, please let us know why so we can work something out.
  • Any online profiles like Dribbble, Behance, Codepen, or others that you think we should see.

What you’ll get


Beyond working with such a great team? We’re serious about career development at FanDuel. Your manager will help you set development goals and use our discipline-specific career framework to grow over time, whether you see your future as an individual contributor or a people manager. All our managers have a focus on continuous development and a drive to help you reach your potential, with in-house training and a development budget.

  • Inclusive and collaborative colleagues who value and respect each other.
  • An autonomous environment where you are empowered to make decisions in an environment where it’s safe to get it wrong every once in a while.
  • Hall of fame benefits including programs that allow you to share in our success.
  • Flexible working and holidays to let you refuel as and when it suits you.

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

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