Dynatrace

UX Researcher

Company:
Dynatrace
Location:
🇦🇹
Linz, Vienna
Posted on:
October 8, 2021

Do you believe that research belongs to the core strategy of great UX? Are you convinced that successful product development is all about understanding users? Are you looking for teammates who appreciate open communication and face challenges together?

In a nutshell, User Experience Research helps reveal who Dynatrace users really are, their needs and expectations in regards of our product, and their actual customer journey with it. As an experienced UX Researcher you will join a global team of about 30 designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States.

About Dynatrace:

We are a passionate and open-minded group of software enthusiasts. Together, we are global market leader in software intelligence.

By providing, analyzing, and automatically acting on data on how applications are performing in real-time — for example, crash reporting, server-side tracking, root-cause analysis to name a few — our full-stack monitoring platform helps our customers anticipate and resolve their software issues.

We have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI — all compacted into one cloud-based software intelligence platform.

Your role

  • Build and take ownership of the research process and roadmap, and work as a self-directed member of the UX Research team.
  • Further establish processes, methods, and tools as the internal demand for user research keeps growing.
  • Work and continuosly partner with global experience design teams, product managers, engineers, customer support representatives — and actual customers.
  • Conduct user tests, in-depth interviews, surveys, and behavioural analysis.
  • Analyze data from multiple sources, and most importantly draw and share back actionable insights from that.
  • Help teams define measurable experience metrics, indicators, and key results.

Your profile

  • You have solid experience and a demonstrated track record of setting up, leading, and contributing to UX research projects for software products (indicatively 6+ years at least) – ideally with both qualitative and quantitative research methods.
  • You have a few years of leadership experience (e.g. driving and leading topics, coordinating the work of small teams, etc.).
  • You have an high drive, ability to streamline conflicting interests, flexibility, and a dynamic mindset.
  • You enjoy leading meetings and workshops, and holding presentations in English.

You will love this job if you...

  • are convinced that UX research is a core part of any meaningful UX strategy.
  • strive to build data-informed understanding over wishes and wants.
  • you can proactively and concurrently work on tactical and strategical contributions.
  • you have drive and you enjoy working in a fast-scaling environment.
  • want to continuously refine your skills and grow within your craft.

When applying for this role please include a link to a brief portfolio showing a few selected commercial projects you worked on in the past — clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish and final deliverables.

Please kindly apply with both your resume and portfolio in English.

A cover letter would also be highly appreciated.

Join us now!

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is EUR 60,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

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