Coupa Software

UX Researcher

Reading, England
Posted on:
October 12, 2021

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the  Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at . Read more on the  Coupa Blog  or follow  @Coupa on Twitter .

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success  – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results  – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence  – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

As a part of the Coupa UX Design team this role will help define overall UX Research strategy for the company, shape the team, lead and coordinate our overall research efforts to ensure we are answering complex questions with simplicity and delight.


  • Collaborate across teams to create research plans to solve product and UX problems.
  • Advocate for best research practices and a user-centered design process.
  • Help integrate user research and usability testing into current design and product development process.
  • Develop an enterprise persona library.
  • Create meaningful relationships with customers
  • Deepen the usage of analytics tool, such as Pendo, Google Analytics, etc. to help Product Managers and UX Designers understand the usage and trends of the current product.
  • Plan, conduct usability studies, analysis and actionable recommendations of new designs
  • Lead all phases of user research, including recruiting, scheduling, and test scripts or survey development and performing research
  • Being familiar with both qualitative and quantitative methodologies
  • Identify and implement a variety of methods for getting input and feedback from customers and end users including participatory design methods, interviews, observational studies, online feedback mechanisms, focus groups (in-person and remote), card-sorting exercises, lab usability studies, online usability studies, remote usability studies, and others as appropriate
  • Write research reports and create presentations to communicate research findings and recommendations
  • Participate in design brainstorming with Product Managers and UX Designers.


  • 3+ years’ experience in designing and conducting UX Research as a part of a user-centric design process.
  • Degree in human computer interaction, human factors or other similar fields with an emphasis on research methodologies.
  • Proven ability to execute UX research activities in a complex domain with complex interaction design systems.
  • Ability to provide meaningful data driven action items and guidance from research findings.
  • Strong presentation skills and comfortable presenting to all levels of leadership.
  • High levels of experience with research tools.
  • Must be able to show prior work examples of research projects and the results of the findings.
  • Understanding of overall web and user experience design, including basic usability, web accessibility, industry standards, and web analytics of enterprise products.
  • Ability to work both independently and as part of a team on multiple projects.

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

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