One Medical

UX Researcher

One Medical
United States
Posted on:
October 19, 2021

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved — from patients and providers to employers and health networks.

Across the country, our members enjoy seamless access to comprehensive care at more than 90 locations across thirteen cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

The Product Design team's mission is to transform healthcare for all by discovering and delivering exceptional digital experiences that surpass healthcare consumers' expectations, empowering members to live longer, higher-quality lives. We strive to elevate our User Experience so it's easier, more intuitive, inclusive, and delightful, and to deepen understanding of our members’ and providers’ wants, needs, feelings, and behaviors to deliver impactful healthcare experiences. As UX Researcher, you will play a crucial and influential role in the discovery, exploration, and definition of the most critical problems to solve – in our mission to transform healthcare for all.

What You'll Work On

You'll partner closely with Product and Design leaders and teams across the One Medical member journey – on both patient and provider sides – to influence longer-term transformative experience visioning, as well as near-term research and experimentation. You will work with leadership to establish and manage a research roadmap of learning opportunities, driving the creation of actionable and influential insights. You'll help bring definition to some of our most important problems to solve through user research, distilling data to the most critical insights that foster empathy and a shared understanding of user needs, as well as broader market insights and trends.

You’ll Need

  • 3+ years experience creating high-impact insights projects where your results and advocacy raised the bar on user empathy, product innovation, and high-quality outcomes for both the user and business.
  • Experience identifying and executing on high-value research opportunities via a range of qualitative UX research methods, experimental design, market research techniques.
  • Excellent collaboration skills and the ability to influence, educate, and advocate with diverse audiences via analysis, storytelling, journey maps, storyboards, workshops, and more – with a knack for effectively matching communication to the audience.
  • A talent for finding clarity and simplicity in solving complex & ambiguous problems, and product objectives.
  • Ability to influence cross-functional partners (PMs and designers) to uplevel the quality of user research across the organization.

Not required, but it would be great if you also had:

  • Experience with identifying, setting up, and managing meaningful user experience metrics.
  • Experience working in complex ecosystems and/or internal tooling with complicated user needs.
  • Experience setting up and supporting research operations enabling lightweight research across the team.
  • Experience working with tri-track Agile – balancing deep research with the need to inform and influence ongoing agile product development.
  • Experience performing UX research in a healthcare environment
  • MA/MS or Ph.D. degree in Human-Computer Interaction, Cognitive / Experimental Psychology, Anthropology, Market Research or related field, or BA/BS degree.

Benefits Designed To Aid Your Health And Wellness

Taking care of you today

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free One Medical memberships for yourself, your friends and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

  • 401K match
  • Opportunity to participate in company equity programs
  • Credit towards emergency childcare
  • Company paid maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in the United States.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

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