UX Researcher

Seattle, WA
Posted on:
November 3, 2021

The Amazon Shopping Design team seeks a passionate, innovative and highly motivated UX Researcher to join our research team.

The Amazon Shopping Design team is responsible for understanding and designing the shopping journey for Amazon customers—from discovery and evaluation of products and programs, to writing and reading product reviews, to gifting and saving products for later, to checking out and completing purchases. You will be joining the research team which is a collaborative, creative and cohesive group of tenured researchers.

In this role, you will be responsible for designing and implementing a research strategy - possibly inventing some new research techniques along the way. Your research will be agile, performing quick but thorough data analysis in order to create insightful findings. Our teams move fast and iterate continually. You will be right there with them - but you will also find time to zoom out and ask the big questions that change the course of these programs, or cause us to build entirely new ones. You will interact daily with product managers, designers, engineers and your research peers to understand and guide the team’s research needs, including designing and conducting research activities. The goal being to drive impact, as measured by changes to the product design and development roadmap.

As an ideal candidate, you have a deep understanding of user research methods and best practices, but you also have a nimble, creative and pragmatic approach, and you're interested in pushing the boundaries of agile research. You are a passionate researcher with uncanny observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a determination to do what is right for Amazon's customers. You can work with minimal direction and capable of working quickly while delivering high-quality outputs. You will work on overlapping projects, so are good at multi-tasking, juggling competing priorities, and organizing yourself.

As An Ideal Candidate, You Will Have

  • End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
  • Hands-on experience with: lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, and survey design.
  • Direct experience with research on a variety of devices (desktop, mobile, tablet).
  • Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data, both quantitative and qualitative.
  • Fluency in best practices for user research.
  • The ability to manage ambiguity, work autonomously, and multi-task in an agile environment.
  • Ability to meet ambitious deadlines and deliver high-quality work on schedule.
  • Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Strong grasp of quantitative data analysis and statistics.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Basic Qualifications

  • 5+ years proven success leading User Research projects with demonstrated impact.
  • A strong research portfolio demonstrating past work experience and deliverables (eg: study plans, reports).
  • BS in HCDE, Human Factors, Cognitive Psychology, or similar.

Preferred Qualifications

  • MS or PhD in Human Factors, HCDE, or Cognitive Psychology.
  • Retail/E-commerce research experience in a global context.

Company - Services LLC

Job ID: A1767149

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