Sally Beauty

UX Researcher

Company:
Sally Beauty
Location:
🇺🇸
Denton, TX
Posted on:
November 18, 2021

Sally Beauty Holdings (NYSE: SBH) is the world’s largest wholesale and retail distributor of beauty supplies located in Denton Texas. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service.

The UX Researcher will carry out a mix of qualitative and quantitative research, plus rapid usability testing and marketplace analysis – all in the pursuit of understanding our customer base. They’ll partner with our analytics team to identify problem areas for deeper customer exploration. The researcher should be strong in distilling key findings and be an excellent storyteller and presenter for educating our product, design, and business teams. Their research will “lead” our design process and will hold our product team accountable to delivering the proper solutions to our customers and the broader marketplace.

“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Responsibilities

  • Run validation and usability testing, analysis of recorded user sessions, and A/B testing
  • Carry out field, ethnographic, observational research, user interviews, and workshops
  • Author research plans to prepare and pitch UX research, and present research findings
  • Partner with business/data analysts to understand the patterns and stories within our analytics and metrics
  • Carry out marketplace and innovation research to help our product team think outside the box and be aware of pressures and innovators across the market landscape
  • Contribute to implementation of user satisfaction measurement tools

Qualifications

  • 3+ years of UX Research experience
  • Experience working directly with business stakeholders and executives
  • Ability to clearly present research findings to wide-ranging audiences (e.g. business, product management and technology teams)
  • User-centered research methods, research documentation, and production of empathy tools and storytelling
  • Research experience within omnichannel B2C ecommerce
  • Observational, contextual, and usability testing
  • Analysis of user metrics and analytics
  • Deployment of user satisfaction tools and assessments

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

At SBH, We Remain Committed To Protecting The Health And Safety Of All Our Customers And Associates And Maintain The Following COVID-19 Precautions

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place
  • Remote interview process
  • Temperature screenings

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

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