Celsius

UX Researcher

Company:
Celsius
Location:
🇺🇸
United States
Posted on:
December 10, 2021

Celsius addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via a mobile app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern platform where membership provides access to curated financial services that are not available through traditional financial institutions. Crypto holders can earn high-yield compounding interest by transferring coins to their Celsius Wallet and can borrow fiat currency against their crypto collateral at the lowest interest rates in the space.

The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people.

About the Role

As a UX Researcher on the Celsius design team, you’ll help us build empathy, understanding and trust with our customers and ensure that our products and services exceed their expectations. You’ll apply a range of research methods, both qualitative and quantitative, in order to translate observations into actionable insights. Researchers use human-centered design to guide product development from ideation through to launch and beyond. You’ll play a critical role in helping us shape new products, improve our existing offerings and bring the next 100 million people into crypto.

Responsibilities

  • Build a deep understanding of our customers as well as future prospects, and advocate passionately for experiences that address their needs
  • Inform product development by synthesizing observations into actionable insights
  • Collaborate closely with our multi-disciplinary teams to design, implement, and measure product performance and customer experience
  • Apply a wide range of qualitative and quantitative methods to understand user behavior including user interviews, usability testing, A/B testing, prototyping, ethnographic research and surveys
  • Articulate well researched points of view based on data, and make clear recommendations on design direction through regular communication with your teams and the wider organization
  • Continuously evolve our UX research tools and best practices
  • Provide guidance and mentorship to other designers on your team

Requirements

  • Bachelor's degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
  • Comfortable applying a variety of qualitative and quantitative user research methods
  • Ability to plan, execute and communicate user research within different contexts and project constraints
  • Experience working on consumer-facing products and services
  • Comfortable in a fast-paced and constantly evolving industry

Preferred

  • Knowledge of blockchain and cryptocurrency
  • Familiarity with agile software practices including SCRUM
  • Comfortable using tools such as Jira and Confluence

Location: North & South America

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