UX Researcher

Grapevine, TX
Posted on:
December 15, 2021

At GameStop, we want to transform the way millions of players gear-up to game by offering a wide-selection products at competitive prices at your fingertips. We are a Fortune 500 company with an omnichannel customer experience that spans digital ecommerce, 4,500+ retail stores globally, and we are in the middle of a digital transformation.

This is the beginning, level one for a new UX Product Design Team, talented and passionate. Product Design is a fully remote, high performing, and multidisciplinary team. We’re reshaping how people discover and engage with GameStop and the gaming industry, by delivering innovative, data-informed, customer-focused experiences.

The Role

Do you love the gaming industry and find yourself staying on top of the latest game and tech trends? Are you sense-maker who can pull the signal out of noise or pull bits of information into a coherent idea? Are you an excellent communicator or educator who excels at captivating attention with stories, teaching people new things, or building up a following on platforms like social media? Let’s talk!

As an UX Researcher on the Product Design Team, you will be responsible for understanding customers so that you can advocate for them as an advisor to teams who are planning and building GameStop’s customer experiences. To succeed in this role, you’ll need a passion for the games industry, the desire to follow a rigorous research process, and the talent to use information to influence others. The Product Design Team will provide a fast-paced, collaborative, fun environment where you can learn and grow in your career development as a UX Researcher.

What You’ll Do In Year One

  • Report to the Senior Manager of UX Research and collaborate with other UX researchers to incrementally improve our research practice and our skills
  • Evangelize the importance of UX research cross-functionally to level up GameStop’s passion for solving customer problems
  • Become one of the go-to usability experts for design, product, and business stakeholders
  • Conduct end-to-end research projects: plan tests, execute on the plan, analyze the data, communicate out the insights, propose solutions, and partner with product teams until action is taken based on the research.
  • Uncover user needs and business opportunities previously unknown to the organization and build the context needed to craft new solutions

What You’ll Need

  • At least 1 year of relevant applied experience (e.g., professional, internship, self-taught, certification) with a graduate degree in Psychology, Human-Computer Interaction, Human Factors, Social Science, or a related discipline
  • The ability to focus on and complete important tasks, even when you need to persevere through challenges
  • To know the right balance of when to work autonomously and when to ask for help
  • Working knowledge of primary and secondary UX Research methods
  • Ability to define a specific research question
  • Ability to select a suitable experimental paradigm based on research questions
  • Ability to moderate a usability study and an interview
  • Ability to analyze and synthesize data
  • Ability to test a hypothesis
  • Ability to share findings with captivating storytelling and communication skills
  • Desire to have a balance of independent and collaborative work
  • Desire to work in a remote setting

Preferred Qualifications

  • Deep knowledge of the strengths and shortcomings of different research methods
  • Familiarity with product design and user experience best practices
  • Experience with applying research to solve real world problems, not just creating reports or writing research papers
  • Understanding of how UX Research empowers product development and business strategies

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