As a UX Researcher 2 you’ll work with stakeholders (designers, content strategists, product managers, business owners, engineers) to define research needs for small to mid-sized projects for our customers and employees. This will include planning and conducting research; analyzing and presenting findings; and strongly advocating for the user during all phases of the feature/product design process. You are a system-level thinker and an expert across a wide range of standard methodologies, but are not limited by them and can develop original research to tackle complex issues that arise.
A day in the life…
Proactively identify research opportunities to drive the progression of the program
Extract actionable research questions from the project team, and identify or invent the correct methodology to address them
Evaluate existing or proposed functionality across a variety of platforms (e.g. desktop, smart phone, tablet, POS devices)
Conduct generative research to inform the product’s direction
Map, write and maintain process and/or system documentation for research initiatives
Manage the testing process, including acquiring any necessary assets and collaborating with external vendors
Translate user needs into effective, valuable solutions
Communicate user experience considerations to various partners
Work with other groups to ensure solutions are customer-centric
You own this if you have…
Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology or a related field (Master’s preferred)
3+ years’ experience planning and conducting user research
Demonstrated fluency in a wide variety of user research methodologies (e.g. usability studies, interviews, diary studies, heuristic evaluations, task analysis, site visits, surveys, etc.)
Fluent with usability practices and theory
Experienced with using moderated and unmoderated remote testing software preferred
Experienced in using editing software for making video clips preferred
Experience With Agile Development Process Preferred
We’ve got you covered…
Nordstrom is proud to offer a variety of benefits to support employees and their families, including
Our employees are our most important asset and that’s reflected in our benefits.
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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