Prosper Marketplace

UX Researcher

Location:
🇺🇸
San Francisco Bay Area
Posted on:
January 3, 2022

Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $20 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, home equity lines of credit (HELOC) and the upcoming launch of our first credit card product. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

Our Values

Accountability at all levels drives results

Collaboration creates better solutions

Excellence leads to longevity

Diversity fuels our innovation

Simplicity guides our user experience

Integrity defines all our relationships

COVID-19 Vaccination Policy

Prosper is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring and onboarding processes. Our philosophy as a business is to approach the COVID-19 situation with empathy and urgency. Prosper’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates. In accordance with this priority, along with our legal responsibility to provide and maintain a workplace that is safe and free of known hazards, we have adopted a COVID-19 Vaccination Policy which requires all of our employees to receive vaccinations, unless they have an approved accommodation.

www.prosper.com

Our Story & Team // Our Blog

What We Need

We’re seeking a talented User Experience Researcher to help us better connect with our users, understand their needs and pain points, and synthesize research into actionable insights.

Joining our product organization, you will help shape our ResearchOps: enabling continuous discovery through qualitative methods, synthesizing research and organizing it in a repository, and sharing insights with designers, product managers, and engineers. You will also work closely with our design team to make sure we are building the right thing, and with our analytics team to help marry qualitative and quantitative research.

What You Will Do

  • Use a variety of research methods including, but not limited to, qualitative interviews, usability testing, heuristic analysis, and surveys;
  • Coordinate and conduct remote moderated and unmoderated research sessions;
  • Synthesize research findings and organize in a repository;
  • Uncover insights and share them with the broader design and product team;
  • Work with other business areas (marketing, product) to coach in research best practices;
  • Evangelize UX research and be the voice of the user in ideation sessions.

What You Will Need To Have

  • Bachelor’s degree relevant to UX Research (HCI, Psychology, etc.) or equivalent industry experience;
  • 2+ years of UX Research work experience;
  • Knowledge of Scrum Agile or other Agile/Lean methodologies;
  • Experience leading unbiased moderated interviews and usability tests;
  • An ability to actively listen and a well-developed sense of patience;
  • Basic understanding of how qualitative and quantitative methods complement each other, and when each is appropriate;
  • Experience creating UX tools such as journey maps, personas, empathy maps, etc.
  • Experience with a repository tool (Airtable, Dovetail) and a recruitment tool (User Interviews, Validately, UserTesting) is a plus;
  • Experience in a startup or other fast-paced environment is a plus;
  • Experience in fintech or banking is a plus.

  • Applicants have rights under Federal Employment Laws.

    Family & Medical Leave Act (FMLA)

    Equal Employment Opportunity (EEO)

    Employee Polygraph Protection Act (EPPA)

    California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/

    At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

    Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

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