esure Group

UX Researcher

esure Group
Reigate, England
Posted on:
January 6, 2022

Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

We are currently recruiting for a UX Researcher to join us on a permanent basis. You will play a key part in developing our customer insight capability and assist in the design of products that are useful, useable and desirable.

What you will do:

  • Use research strategy to support data-driven decisions and insight for product development
  • Ensure that the customer and user needs are at the heart of everything we do, in order to design market-leading experiences that deliver value for both the customer and the business
  • Collaborate across development, design, and marketing teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals
  • Work closely with product teams to identify research objectives
  • Work with UX, UI and data analyst team members to inform the direction, evaluation and creation of prototypes to be validated through your testing strategy
  • Present data driven research findings to a variety of audiences
  • Inspire and advocate UX and CX across all customer journeys
  • Champion change and challenge current processes to improve ways of working and efficiency

What we are looking for:

  • Significant UX Research experience within agile development teams
  • Significant experience in statistical analysis, qualitative analysis and quantitative analysis
  • A strong comprehension of the strengths and limitations of the different research methods
  • Creativity and innovation
  • Effective problem solving ability even under short notice
  • Enthusiasm for design and technology
  • Experience of using prototype software tools
  • Excellent organisation skills with proven ability to manage multiple concurrent projects
  • Ability to adapt to changes in project priorities
  • The ability to clearly articulate research, findings and recommendations to a variety of stakeholders across the business

What we will offer you in return:

  • A competitive salary that recognises your skills, experience and potential
  • 25 days annual leave plus 8 flex days (equivalent to bank holidays to be taken as and when suits you)
  • Bonus scheme
  • Flexible working – including hybrid working post Covid19
  • Staff discount on our products
  • Private medical cover for eligible colleagues

At esure, we are committed to promoting equity, inclusion and diversity. We celebrate and nurture our diversity because it makes strong business sense and because it’s the right thing to do. We are passionate about making everyone feel welcome, included and comfortable bringing their whole self to work every day.

esure cares for our people, our customers, our society and our planet. We aim to ensure all colleagues and job applicants are given equal opportunity and our company is truly representative of all sections of society and our customers. esure is an inclusive environment which provides everyone the support they need to feel included, thrive, grow, meet their goals and have some fun.

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