UX Researcher

Manchester / UK Remote
Posted on:
January 11, 2022

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

About THG

THG is an international technology company and leading online retailer, home to premium brands such as lookfantastic, Myprotein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. We are building a world-class business with global ambitions, a proprietary technology platform, and disruptive business model.

This Role

We are looking for a super talented UX Researcher to join our ever-growing team of digital experts and critical specialists within the THG UX Team. You will be a key player in developing world class UX solutions to support continued THG business growth and client wins across our high-profile ecommerce portfolio which includes the likes of Nestle, Homebase and Coca Cola.

The THG UX team are a multi-disciplined digital team split into two key areas - UX Design, UX Research. We work collaboratively with our business stakeholders within THG to provide design solutions for THG branded owned sites and sites that harness the THG Ingenuity platform. We work across all aspects of UX workflow from discovery all the way through to delivery. We also deliver research and experimentation insights that help us drive rationale for our design decisions as well as identifying opportunities for platform automation, scalability and future product innovation.

Reporting Line:

  • The THG UX Team is led by the Head of UX
  • You will report to a Lead UX Researcher within the UX team who will handle your individual 1-1s to discuss career progression, cascade important information and general well being
  • You’ll be a member of the THG UX team and will play an active role in team stand-ups, research meetings and work shares


  • Bachelor's Degree in Psychology, Sociology, Ergonomics, Human Factors, Human Computer Interaction, Computer Science, Graphic Design or a related field.
  • 1 to 3 years UX research (or similar academic research) experience.
  • Experience with and good understanding of qualitative and quantitative research methods and data analysis. Evidence of the above, preferably demonstrated via projects portfolio.
  • Experience with requirements elicitation, research question formulation, hypothesis creation, thematic analysis, statistics and results interpretation.
  • Understanding and demonstrable application of psychology principles and behavioural frameworks, and ability to apply these in research planning and execution.
  • Ability to communicate research findings in written and verbal forms effectively.
  • Ability to perform well in a fast-paced environment.


  • Follow a user centred approach, ensuring both qualitative & quantitative data are used to inform design decisions and shape solutions.
  • Rationalise and playback research findings to immediate team and wider business stakeholders at multiple levels.
  • Collaborate with stakeholders, designers, developers, and data scientists to propose recommendations, ensuring both qualitative & quantitative data are used within the solution decisions.
  • Gather stakeholders’ requirements regarding business problems.
  • Formulate research and test plans (including hypothesis creation) spanning the discovery, exploration, evaluation, and validation phases of projects.
  • Conduct preliminary investigations and competitor reviews, to identify appropriate research methods relevant to the situation, and execute appropriate research methods to inform design solutions
  • Work with cross functional teams (designers, experimentation strategists, data scientists etc) to answer key business questions and solve business problems.
  • Mentor junior members of the research (and wider UX) team.
  • Introduce and pioneer new research processes and techniques, as well as formalise and improve existing ones.

Software knowledge:

  • You will have a working knowledge of the industry standard research platforms including Userzoom, Optimal Workshop and Survey Monkey.
  • Experience of industry standard Digital Design software (such as Figma and Invision) would be an advantage.
  • Knowledge of conducting research with modular frameworks, Component libraries and Design systems would be an advantage

The THG UX team are successful by:

  • Challenge – You'll be strong with stakeholders to clarify requirements, priorities and ambiguity to help us succeed.
  • Collaboration – You'll always seek to be collaborative and inclusive within your project work and seek to co-create where possible with your stakeholders.
  • Commerciality – You'll inquisitive about other teams' functions within THG to embed design thinking and help solve wider business critical challenges.

What's in it for me?

  • Competitive salary in a growth inducive environment
  • Bonus Scheme
  • Remote & Flexible Working
  • Build solutions using the latest technology
  • Work with reputed THG clients across industries and geographies
  • Work alongside genuine industry/domain experts
  • Continuous development through our in-house L&D team
  • Staff discounts on THG brands and Hale Country Club

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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