UX Researcher

London, England
Posted on:
May 4, 2022

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.

UX Researchers at Klarna deliver insights to drive product development and design based on customer feedback. You will partner with Product Managers, Marketers, UX Writers, and Product Designers to conceptualize products, iterate on user journeys, and evaluate and refine user experiences. You’ll challenge the team to make data-driven decisions and keep the user in focus.

Klarna has open UX Researcher roles for a range of product spaces and experience levels. We are particularly seeking researchers with experience in B2B products, the German market, the Spanish market, e-commerce, payment methods, and research operations. We have new roles opening on a rolling basis, and applicants for this posting will be considered for all the open roles we have currently available at the time of application.

What You'll Do As a UX Researcher

  • Deliver critical insight to drive user-centered design and product development
  • Synthesize existing research and data to identify user needs and product refinements
  • Craft findings deliverables to share insights, provide recommendations, and convey the user’s perspective to product teams
  • Be a strategic partner to key decision makers, helping to shape their vision for product development
  • Challenge your team constructively to leverage insights and build great products for our users
  • Own fast-paced projects in a rapidly changing consumer market space, paying close attention to research quality
  • Partner with Product Managers, Designers, Engineers, Marketeers, and others across Klarna to develop research infrastructure

Who You Are

  • You have at least 3-5 years of work experience in an applied research setting
  • You have a background in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Sociology, Data Science or a related field, or have equivalent practical experience
  • You have a strong working knowledge of user research methods, including when and how to apply different methods in various scenarios
  • You are passionate about understanding your customers and bringing their voices into the design and development process
  • You are comfortable helping others from related disciplines develop their research expertise
  • You have a keen interest in consumer-facing products, finance, e-commerce, or related fields

Required For Some Roles

  • Experience with FullStory, Google Analytics, or similar tools
  • Experience with design tools (Sketch, Figma)
  • Fluent/native German language
  • Fluent/native Spanish language

What To Include In Your Application

  • A CV in English
  • Optional: A portfolio of your work

We recommend you submit your application as soon as possible as selection and interviews are held continually

What We Offer

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.comIt is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

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