JPMorgan Chase & Co.

UX Researcher

London, England
Posted on:
May 4, 2022

Senior UX Researcher (VP)Want the excitement of a scale-up with the security of a global bank?

Here are J.P.Morgan we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank in the UK called Chase - to revolutionise mobile banking with seamless journeys that our customers love. For us, that means keeping ourselves customer-obsessed and open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. It's been a busy time since we launched in the UK in September 2021. Now we're planning our next phase of growth and development new products - like our competitive saver account!

Our UX Research team is at the heart of this venture, focused on understanding customer needs so we can get genius ideas into the hands of our customers. The UX Research community at Chase UK and the wider JP Morgan Chase community will help you do your best work. You'll have the opportunity to work with and learn from UX Researchers across the business through regular meetups, coaching, mentoring and our internal research tools.

We are looking for a User Experience Researcher to join us, reporting into the UX Research Manager. In this role, you will be working alongside designers, product, content and engineer committed to creating customer-led products and services. You will play a critical role in creating useful, usable, and delightful products. You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will lead and explore user behaviours and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, usability testing, and working closely with teams analysing behavioural/app data.

‍Responsibilities Include

  • Lead user research in a given product area working closely with Design, Content, Product and Engineering
  • Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
  • Lead and advise on research plans, overall user research strategy and methods
  • Manage and conduct generative and evaluation research
  • Conduct independent research on multiple aspects of products and experiences
  • Understand and incorporate complex technical and business requirements into research
  • Advocate and provide guidance on how to use customer insights and data to inform decisions
  • Present and communicate user research and recommendations to the larger organisation
  • Support and mentoring junior UX researchers
  • Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation
  • Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.


  • Hands-on experience as a UX Researcher in a product or service environment
  • Experienced in a wide range of exploratory and evaluative research methods in product and/or service development
  • Experience scaling research processes and defining best practice
  • Passion for championing the customer
  • In-depth understanding of UX and UI design
  • Critical-thinking and problem-solving skills
  • Solid communication and interpersonal skills
  • Ability to communicate research insights to different stakeholders
  • Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience

What We Can Offer

  • Competitive salary and bonus package
  • 27 days annual leave
  • Exciting, inclusive culture
  • Support and opportunities to develop your skills and career
  • Annual volunteering day
  • Extensive financial, health and parental benefits
  • Private healthcare
  • Generous employer pension contribution

If this sounds like an interesting opportunity to you, let's chat! Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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